- Aug 31, 2015
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I installed Windows 10 on my laptop 2-3 weeks ago at which time I was prompted to create a PIN for easier log-in. I've been using the PIN every day since. All I've had to do is type the 4 digits (no enter) and I get signed in.
Then last night when I tried to sign in, nothing. I enter the 4 digits, and after the 4th digit, the cursor jumps to the front of the PIN characters and doesn't sign me in. I tried Enter which does nothing.
I also tried the alternate "Log on using a password", and it does not accept my password either, which I did not change.
I called Microsoft support and they told me I need to "refresh my computer", meaning reinstall Windows, which is absolutely ridiculous, as it boots up fine and has been working fine. The OS locked me out of it!
I hope someone can help with this issue, as I have financial documents that I update daily, and have not backed up in a couple months. (I've learned my lesson)
Thanks.
Then last night when I tried to sign in, nothing. I enter the 4 digits, and after the 4th digit, the cursor jumps to the front of the PIN characters and doesn't sign me in. I tried Enter which does nothing.
I also tried the alternate "Log on using a password", and it does not accept my password either, which I did not change.
I called Microsoft support and they told me I need to "refresh my computer", meaning reinstall Windows, which is absolutely ridiculous, as it boots up fine and has been working fine. The OS locked me out of it!
I hope someone can help with this issue, as I have financial documents that I update daily, and have not backed up in a couple months. (I've learned my lesson)
Thanks.
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