| | 10-26-2012, 09:41 AM #1
I was actually sent the link to upgrade my pc yesterday evening, so I did.
It kind of killed my pc...for now. :/
I no longer have WiFi access, and my PC's touchscreen is not recognized as an input device.
I downloaded appropriate drivers (well, Win7 appropriate) from the Gateway website, and it didn't make any difference.
I called and was on the phone with customer service/IT for about an hour. Escalated to management, and they literally told me that they just didn't have a fix for now.
They took my email and phone number so they could inform me when they had the appropriate drivers. (Doubt that'll happen.)
Also, even though I chose to keep my files... all programs and files were erased. :(
Not really happy.
FYI my PC model is : Gateway AIO, ZX Series, ZX6971
It looks like since posting this they have updated drivers on their website.
I will inform you if these fix my problems when I get home this afternoon.
I have installed the updated drivers and have restored my wireless network connection, but the touchscreen is still non-functional.