- 02-06-2012, 12:56 PM #1
Hello all ,
After i sign in on the windowsphone.com website and go to find my phone section , the name of my phone and phone no is listed correctly but i can't see the location of my phone on map ! There's no 'map it' option also . The location service is turned on and Find my phone in settings shows connected .
Do you know what's wrong ?
Thanking you in advance.
- 02-06-2012, 01:19 PM #3
go to Hotmail.com ( log in with your live ID ) go to mobile section , find my phone --click on: find my phone now.
1. your phone needs a SIM card
2. your phone needs reception.
and all the features need to be ON but it seem you already did this.
3. If BATTERY SAVE is on .. it turns off location service!!!!!!
4. i cant find my phone ether right now.. so maybe its a global problem!!
- 02-06-2012, 01:22 PM #4
Thanks for your tips enahs555 but they didn't work.
I cleared browser cookies and cache and also did a force reload but to no avail.
I've attached a pic too , suitably edited :P
Hope this problem is sorted out soon !
- 02-06-2012, 01:40 PM #5
@ Phone7Freak : go here before you do anything else: Error messages when using Find My Phone on windowsphone.live.com
but like i said ( you seem to have skipped over my post ) find my phone seems to be having global problems right now!!
EDIT: ok so mine wasn't working cause my battery was weak!!... i got it over 15% charge and it found my phone right away.
Last edited by Se1fcr3ation; 02-06-2012 at 01:47 PM.
- 02-06-2012, 01:50 PM #6
I did go through your post. I also checked the link you mentioned before coming here. Just wanted to know if i am the only one who's getting the problem or it's a global problem !
Thanks to you too :)
- 02-06-2012, 01:54 PM #7
well make sure you have
- battery over 15%
- active data connection
it could be a general problem with the network as well ( if your reception is bellow XX bars is wont work ) or if your carrier is having problems.
if *FIND MY LOCATION* doesn't work on BING map.. thats how you'll know.
Last edited by Se1fcr3ation; 02-17-2012 at 02:58 PM.
- 02-06-2012, 03:40 PM #8
It seems more like a browser issue to me. Even if it can not find your phone, the map should sorta appear with it saying it can not find it.
Try a different browser.
You do have Silverlight installed on the computer, right?
- 02-07-2012, 11:22 AM #9
Hello Guys ,
I can't figure out this problem. Earlier I didn't have silverlight installed but i just installed it now. I use chrome and firefox browser . On clicking this : Get Silverlight | Microsoft Silverlight ,
I see :
The version of Silverlight installed is:
Silverlight 5 (5.0.61118.0)
You are ready to use Microsoft Silverlight
Also , my battery has 96% charge.
I can send and receive text messages.
The location service is turned on.
The Find My pHone setting shows connected.
I haven't ticked the box 'Always turn on battery Saver when battery is low'.
The data connection feature is on and so is my wifi.
I cleared the browser cookies and cache , did a force reload as someone suggested but still I see the same page as i linked before. Not even something like ' We are sorry that we cannot find your phone now'.
Can anyone help me out ?
Thanking in advance ,
- 02-07-2012, 01:28 PM #11
From your screenshot, it appears that it's not able to retrieve some information about your phone - phone number, carrier info and phone's "friendly" name (unless you edited them out for privacy). This could imply it was not properly registered with windowsphone.com.
Hope this helps! Good luck!
- 02-07-2012, 02:45 PM #12
I never did hard reset on my phone. I deleted my device and added it but still no luck.
All i can see on the page is the name of my phone , Phone model and my phone number.
I uninstalled chrome and then re-installed it but it still doesn't work :(
I can't figure out what's going wrong :/
Btw I can ring my phone using RING option
- 02-07-2012, 02:56 PM #14
- 02-07-2012, 03:23 PM #15
I tried IE9 but still no luck. I've attached the pic.
I tried it on chrome , firefox and IE9 but still the issue persists. I've attached pics of test in chrome and IE9.
My current phone settings are :
flight mode : off
wifi : homeWifi
bluetooth : off
location : turned on
mobile_network : myCarrierProvider
Data connection : On
Battery Saver : turned off
Find my phone : connected
connect to these features... : ticked
again , i can't thank you guys enough for trying your best to help me out :)
But still dont know where i am going wrong :/
- 02-07-2012, 03:32 PM #16
maybe your simply not in a supported country??
is your phone a unlock phone ur using on a different carrier?? if so check that you have the proper APN settings for your specific carrier.
weird... it looks ( on the pics) like you simply DONT have the option...
Last edited by Se1fcr3ation; 02-17-2012 at 04:37 PM.
- 04-16-2012, 03:51 PM #20
im thinking this might be a area/location related problem , maybe ur area doesn't support it?
make sure you current phone is your PRIME phone on your account if you have changed phones
03-25-2013, 03:09 AM #24
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