- 11-12-2012, 12:48 PM #1
I started having a strange problem today with my windows phone 8 on lumia 920. The email app now just crashes every time I launch it.
If I let it set synching it just crashes eventually, if I scroll the email list it crashes.
This didn't happen until today, had the phone since Friday. I tried restarting, same issue. I may have to move/delete recent emails to another folder to see if that fixes it.
Here is a video of it.
- 11-12-2012, 01:42 PM #2
I removed the gmail account and I only have the outlook email left. Going into settings -> email + account shows outlook.com email and twitter syncing. Seems it is stuck, I turned airplane mode on to stop it, but it gets stuck again when I turn it off again.
This is looking more like a hard reset is needed. :/
- 11-12-2012, 03:02 PM #7
Well surprisingly windows phone 8 does a pretty good job of backup/restore. Resetting the phone, I am back up and running now. It re installed all apps I had installed for me automatically (very cool). It even seemed to remember tile sizes I had set for items that are auto pinned to start when you restore phone, sadly it didn't remember positions/sizes of all apps. Text messages were restored, it asked me for logins for my accounts previously setup.
Overall a great experience in that, the one big down side is xbox doesn't save game data. Angry birds back to 0 stars, cut the rope back to the first level... etc. Wish they would fix this.
Last edited by moc426; 11-13-2012 at 02:26 PM.
- 11-13-2012, 01:56 PM #8
So, did resetting the phone fix it? I'm having the same problem. Also when I enter "email + accounts" all my accounts (Outlook, FB, Gmails, Twitter) are syncing. It started yesterday night, and when leaving home the battery was at about 90% and by 12:00PM it was already less that 50%, without much use. I guess its all the syncing going on that depleted my battery so fast.
- 11-13-2012, 02:24 PM #10
Yes resetting the phone fixed the problem. I am concerned with it happening again, I wouldn't want to reset it again. My accounts were stuck syncing as well, outlook and twitter. Facebook was able to sync. I was also concerned that it would be wasting data trying to sync all that time, even though I am on wifi, I wasn't sure if it uses data when the display shuts off rather than the wifi.
You can try to turn airplane mode on so the accounts stop syncing and then try to sync them again, mine just got stuck again when I did but who knows, maybe it will work for you.
- 11-13-2012, 02:31 PM #12
11-13-2012, 07:08 PM #15
- 8 Posts
I am pretty proficient with Windows Phones. Have had a Focus, and Lumia 900. Now have the 920. Love it, except will NOT sync with my work email, which is Outlook/Exchange. Didn't have a problem with the Lumia 900 doing it. And the 920 will sync seamlessly with my Hotmail and Aol accounts. Every time I try and set up my work email, this comes up...
Error code 80072F30 we're having problems downloading messages(not frequently)
Or this one EVERY TIME...
We are having a problem connecting to...(our company server name)
Error code :86000107
I've tried on this phone. Ive done a hard reset. I've tried on the 8x in store. Same result. Is there a bug or something I need to do? If not, I need return the phone, which I love.
11-13-2012, 10:28 PM #21
- 75 Posts
- 11-14-2012, 10:36 AM #22
- 11-14-2012, 10:38 AM #23
Also related to my email syncing issues:
Trying to open the email app just crashed back to the Start screen. If I close all running instances of the email app then I can get it to open.
Sometimes when opening the email and account settings it will crash back to the main settings screen.
Anyone else seeing these issues as well?
- 11-14-2012, 11:17 AM #25
I to have had similar issues. Scrolling through my email and BAM back to the start screen. Reading an email, BAM back to the start screen. Sometimes nothing showed up in my inbox. Other times I had a list of emails with (unknown sender) and (no subject) for every email. I went into settings and also had issues where my Microsoft account would just hang at syncing. I have my Microsoft/hotmail account, Exchange account (Work), and my personal email account which is me.com. But for me it isn't isolated to email. I've had Skype crash, Photos, and countless other apps.
Then I also started to get weird problems with txting. I would start a text, tap send, and nothing. It would just sit there. And the persons name at the top whom I was sending the txt to had disappeared. Tap the back button, try again, same result. After several tries and different method of txting someone, it finally worked. Now I'm worried if i'm receiving txts and they aren't getting to my phone. Also in the messaging app under 'online' it said "set up a Microsoft account to chat on Messenger and Facebook". Um hello, I have a Microsoft and Facebook account setup.
I'm also curious if anyone has had a sporadic cell signal bar? Mine seems to jump around on the lock screen. Even when I'm standing in the same spot and not moving around. On my old iPhone 4 I never had the signal bar go up and down that much.
I've tried restarting the phone but that only seems to fix things temporarily. So looks like I will be trying a restore. This has been a very exciting and frustrating journey so far. I really hope Microsoft is working on some updates.