- 01-04-2013, 02:34 PM #1
I have a corporate Exchange 2007 account for work. My corporate email account has several Alias's. This is very common in a company email account. For example: Primary email David.Jones@MyCompany.com, Alias DJones@MyCompany.com.
When setting up my Company Microsoft Exchange 2007 email account on my WP8 phone (Nokia 920 with all updates), I have discovered a major bug. When I setup the account, I set it up with my primary email address (as I should). This works and sets up just fine. After first setting up the account, it even lists my primary email account and that it's syncing (this is under Settings/System/Email+Accounts).
After it completes syncing, the email address listed under accounts in "Settings/System/Email+Accounts" shows not my primary email address anymore, but instead it shows one of my alias's. While I noticed this weeks ago when I bought my phone, I just ignored it. This is because when I go to send an email, it always sends under my primary email address. I just figured this was some sort of visual bug and not a functional one.
Well today I figured out that the Calendar app has been sending out meeting invites with my alias email address instead of my primary email address. MAJOR BUG. I had a client ask me what this other email address is. They figured it was me, but didn't recognize my alias.
So the bottom line problem is:
- that when I setup my Exchange email account on WP8, it configures itself for my alias email address and not my primary one. Even though I set it up with my primary email address.
- The email app functions normally and sends email under the primary email address.
- The calendar app, when sending meeting requests from the phone, sends these requests using the alias.
I have tweeted the Microsoft phone support, but I am thinking I need to call someone at Microsoft. Any recommendations on who I should call? My company was just about to standardize on these phones and this is a show stopper.
- 01-04-2013, 02:48 PM #3
- 01-04-2013, 03:13 PM #6
I am going to love having to explain this one to Microsoft. I feel like tech support is not going to see the problem, because it's not obvious on the surface.
- 01-04-2013, 03:21 PM #9
Considering I don't have this issue on the iPhones, Andriod, and blackberry phones here, I would say this is an issue Microsoft needs to address. They are being pretty responsive on Twitter, so hopefully I get somewhere with them.
- 01-04-2013, 03:24 PM #10
If not too much of a problem, do you mind try sending to a gmail account. When you receive the invite it should come under the primary email, but when you click the "More Details >>" link in gmail (which looks a the invite.ICS file), it should show the alias.
01-05-2013, 11:56 AM #13
- 6 Posts
First of all, this is NOT a WP8 bug or a WP8 PORTICIO bug and I will tell you why:
I've been a Windows Mobile user ever since 2002 on my mobile phones. I've used pocket outlook ever since for my mail accounts and the problem/bug you mention already happened to me with Windows Mobile 6.5 on my HTC Touch Diamond back in 2008.
For work I design, implement and manage Microsoft Windows networks based on Active Directory and Microsoft Exchange. Just for testing purposes I bought my own domain name back in 2007 and I set up an Active Directory with Microsoft Exchange 2003 SP1 (the verion with real push mail) in my network at home. This worked well, but I noticed the same you noticed with the aliases. Calender appointments were sent with the alias. Back then I had a HTC Touch Diamond with WM6 on it. Push mail, calendar and contact sync all worked perfectly but I also noticed the alias problem. I set up my account on my device with my primary email address but when going to settings, I noticed one of my aliasses was shown.
Two years ago I decommisioned all my servers at home and bougth an Exchange 2007 plan at Godaddy. That was on Exchange 2007 and also on Exchange 2007 I noticed this alias problem. I was never able to solve it.
3 months ago I switched from Godaddy to Microsoft Office 365 (Exchange Online Plan 1). This is on Exchange 2010. I haven't set up an alias, but I will test this tonight and see if the bug still exists. At this moment I own a Nokia Lumia 800 with Windows Phone 7.5. I have set up my Exchange Online account on it. I will do a test and add several email aliasses to my primary email address and see what happens.
Furthermore, last summer, when I still was on Exchange 2007 and I had an alias on my primary mailbox, I send out 1 appointment to friends who use gmail. When they accepted the appointment I saw that the reply address they send the appointment confirmation to, was my alias address. Very strange.....
I will let you know my results and I considder this also as a major bug.
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