02-07-2013, 09:44 AM #1
- 83 Posts
I thought my fellow Verizon users who are anxiously awaiting Portico would find this interesting:Dear xxx,
I am so sorry to hear that you have been waiting for this update and have not received it! Thank you for your time and attention to contact us on the matter. My name is Anna and it is my pleasure to assist you today.
I am so sorry to let you know that at this time there is not a public launch date for this software version because it is still in final developing with the manufacturer to have it tailored to our network. As your advocate, I would like to detail how you can be sure to know about this update as soon as its available. You have the option to place a setting in your phone that will automatically notify you by following these steps on your device:
1. Go to Settings.
2. Choose Phone Update.
3. Select Check for Updates.
4. Enable the options called Tell me when updates are available for my device.
5. You can also select the second option, which will automatically download the update as long as your other data settings permit, (such as necessity to be on WiFi).
If you have already done this then I apologize for reiterating these steps. I can definitely understand your concern with waiting for so long for this update, as Verizon has been waiting as well. As a service provider we facilitate the disbursement of updates over our network but we do not develop the software. The device manufacturers develop all the software that is compatible with their devices, so it is HTC that releases your update. It is the same concept as having a computer that uses a Windows operating system by having your Internet service through Road Runner. When it is time to update your operating system it is Windows who develops the updates, not Road Runner.
These updates come out at different times for different service providers because the software must be tailored by the manufacturer to run on different types of network technologies. Verizon is sometimes left waiting longer for these updates due to the complexity of our technology which hand in hand is also the reason that our network is superior! I am so sorry for this delay and hope you will accept my humble apologies for the inconvenience. Please dont hesitate to let us know if you have any other questions or concerns.
I would like to thank you again for reaching out to us with this inquiry, and for choosing Verizon Wireless! It has been my pleasure to assist you. Please enjoy the rest of your day!
- 02-07-2013, 10:00 AM #2
God bless AT&T, LMAO. Sorry to hear about your update woes. By sheer dumb luck I ditched Verizon before getting locked into a contract. I had a Galaxy Note 2 and an accounting error stiffed me on my pay check, which I attributed to adding my wife to my insurance play. So back went the Note 2. A couple days later I found the mistake and instead of going back to Verizon I went to AT&T and got my L920. Sorry for the long story, but I guess the point I'm trying to make is, some things in life are just out of your control. Just take your lumps were you get them, and try to avoid a cup check were possible.
- 02-07-2013, 10:04 AM #3
Actually, their network is going to have the same Military coding and encryption Sprint has right now, and perhaps the CDMA coding fix is coming. Verizon took a gamble on allowing three WP8 devices which are undercoded (using China Mobile/ZTE based CDMA coding over the current Qualcomm/Verizon/Sprint coding and cell network encryption).
Go ahead, blame it on CDMA 2000 and FCC recommendations to improve cell network security and encryption (and have in mind GSM carriers have to meet new security recommendations as well)
02-07-2013, 10:10 AM #4
- 101 Posts
so to make it short and simple...as soon as Verizon recieves the Portico update from HTC they will push the update out. i don't think Verizon is sitting on the update.....no choice but to wait it out
contact HTC and see what their story is
Last edited by wilks7; 02-07-2013 at 10:31 AM.
- 02-07-2013, 10:32 AM #6
I wish Portico would hurry up and get here, but I'm confident we will get it. Verizon released every update available for the Trophy, including the update for the disappearing keyboard that AT&T didn't release for their WP devices. I think Microsoft needs to hurry up and release it to all carriers because WP8 is a bit buggy at the moment.
- 02-07-2013, 11:03 AM #7
I switched from sprint to Verizon because of their lack of windows phone support. (I had a sprint arrive and had to do all the updates with cab files). should I have gone to at&t?
does this mean nokia is also holding back on the update for the 822?? I doubt this story.
- 02-08-2013, 09:41 AM #17
- 02-08-2013, 10:07 AM #18
I'm going back to Sprint. I was with them for 9 and a half years until last March. Where I live in the Tri State Area (Central Jersey, half hour south of NYC) all the services are equal, and Sprints data speeds are faster than Verizons. As soon as my contract is up and there are some WP8s on Sprint, I'm going back.
02-08-2013, 02:48 PM #22
- 101 Posts
- 02-08-2013, 03:13 PM #23
Blue will be a shift from the every-three-years model that Microsoft has had for Windows, to an annual cycle, but will also tie the phone, the desktop, and the server together with "around the same time" updates.
- 02-08-2013, 07:54 PM #24
Can someone direct me to a page or changelog that explains exactly what "Portico" is? I like my phone and I didn't know I was waiting on an update. What does this update do exactly? I ask because I see things posted that indicate people are willing to switch carriers over update delays. I just don't get what the phones are doing that people would cancel a contract and purchase another phone (thus ruining any chance of getting the update you were waiting for). I've had my phone late December I think and I've been pretty happy with it, minus a few bugs.
I agree that if a manufacturer makes an update available to that carrier, the carrier should test it and push it out to the owners. I hate how Verizon delayed updates to my Droid Incredible when I used it, but I eventually got them. But I never thought of cancelling service over it.
I'm really just curious about what I'm missing out on, cause I don't know the difference between Apollo, Portico, Mange, etc... The OS has its shortcomings, but I like it how it is. What's coming in the update?
- 02-08-2013, 08:03 PM #25
Apollo is the initial release of Windows Phone 8.
And, it's Mango, not Mange. You do realize that each codename ends with 'O', right. NoDo -> Mango -> Tango -> 7.8 -> 7.X | Apollo -> Portico -> 8.X
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