Wi-Fi Issues GDR2 (Using Celular data when Wi-Fi & Celular data avaialble)

[Jiggernauts]

Since updating to GDR2 with Rogers wireless on mu Lumia 920, I am having issues with my Wi-Fi data.

My phone is defaulting to using Cellular data even when both Wi-Fi and Cellular are available.

If I Disconnect my Wi-Fi and reconnect it, it will fix the issue for a short/random period of time, but it will go back to using Cellular data over Wi-Fi.

This was discovered when first apps I were downloading showed "Cellular", then high quality pics and video's would not upload to SkyDrive because it said no Wi-Fi available.

This is not a hardware issue with the Modem/Internet since all other device in my house continue to work perfectly and only the Lumia 920 is effected since the GDR2 update.

 

[Jiggernauts]

Since updating to GDR2 with Rogers wireless on mu Lumia 920, I am having issues with my Wi-Fi data.

My phone is defaulting to using Cellular data even when both Wi-Fi and Cellular are available.

If I Disconnect my Wi-Fi and reconnect it, it will fix the issue for a short/random period of time, but it will go back to using Cellular data over Wi-Fi.

This was discovered when first apps I were downloading showed "Cellular", then high quality pics and video's would not upload to SkyDrive because it said no Wi-Fi available.

This is not a hardware issue with the Modem/Internet since all other device in my house continue to work perfectly and only the Lumia 920 is effected since the GDR2 update.

In a follow up to this post, it appears that the Wi-Fi actually randomly stops working and the only way to resolve this is by disconnecting and reconnecting the Wi-Fi.

 

[WhyFiNYC]

I've been having a similar issue with my 928 with the exception that I have my settings configured so that my phone doesn't use the cell network when the WiFi is "spotty." My WiFi isn't spotty, but it seems as if my phone is dropping the WiFi but still thinks that its connected (phone not showing up on my router's connected client list). For now, I have a WiFi tile pinned to the start, but this is getting to be a pain in the ***.

 

[Jiggernauts]

I've been having a similar issue with my 928 with the exception that I have my settings configured so that my phone doesn't use the cell network when the WiFi is "spotty." My WiFi isn't spotty, but it seems as if my phone is dropping the WiFi but still thinks that its connected (phone not showing up on my router's connected client list). For now, I have a WiFi tile pinned to the start, but this is getting to be a pain in the ***.

I had to put the Toggle app on my main screen now also and turn off my Cellular data so I notice right away if my Wi-Fi turned off.. This way I can turn the Wi-Fi off/on quickly instead of using Cellular data unknowingly.

HUGE ISSUE!!!

 

[Rcxotic]

Could this be that you have "keep wi-fi on when the screen times out" unchecked?

 

[Jiggernauts]

Could this be that you have "keep wi-fi on when the screen times out" unchecked?

Nope, That option is checked.

The GDR2 update did turn that setting off oddly enough, but this issue is even with the box checked.

Thank you for the suggestion though.

 

[gvsbdisco]

I have this exact issue with an unlocked Lumia 1020 on rogers. Once the phone 'sleeps' you need to reset the wifi on the phone to connect.

 

[AndyCalling]

Can we find anyone who isn't getting this issue or is it happening to everyone? I ask because this is a hugely expensive bug and I cannot afford to update if this is going to be there until GDR3 or beyond. I mean, imagine streaming a video and then finding it was over 3G! It would cost a fortune! I bet getting a refund out of MS or Nokia would not be easy either. Damn, and I really wanted FM and Datasense. They get you every which way, don't they.

 

[Jiggernauts]

Can we find anyone who isn't getting this issue or is it happening to everyone? I ask because this is a hugely expensive bug and I cannot afford to update if this is going to be there until GDR3 or beyond. I mean, imagine streaming a video and then finding it was over 3G! It would cost a fortune! I bet getting a refund out of MS or Nokia would not be easy either. Damn, and I really wanted FM and Datasense. They get you every which way, don't they.

FYI - I contacted Rogers Wireless about this issue today and they provided me with 2 free months of Data because of the Wi-Fi issue.



This should give enough time for Nokia/Microsoft to release a fix.

 

[Boris Lozac]

The hell, that is a huge issue.

 

[AndyCalling]

Well, it is certain that Orange UK won't refund the money so I'll have to get it out of MS or Nokia, which won't be easy. Also, MS won't release a patch until GDR3 I'll bet, so I can't risk GDR2 unless it is confirmed that only a few people are having this issue.

Can anyone help confirm this is not a universal problem?

 

[sunnybyday]

Never faced this issue - I am on GDR2+Amber on Nokia Lumia 810. It is always on wifi. Datasense says I have used 11 mb cellular data since the 15th of this month!

 

[Jiggernauts]

Never faced this issue - I am on GDR2+Amber on Nokia Lumia 810. It is always on wifi. Datasense says I have used 11 mb cellular data since the 15th of this month!

Reports are showing this issue affects the Lumia 920, 925, 928 &1020 so far. I haven't heard it from any other device.

 

[AR2186]

I've been having a similar issue with my 928 with the exception that I have my settings configured so that my phone doesn't use the cell network when the WiFi is "spotty." My WiFi isn't spotty, but it seems as if my phone is dropping the WiFi but still thinks that its connected (phone not showing up on my router's connected client list). For now, I have a WiFi tile pinned to the start, but this is getting to be a pain in the ***.

my 928 has seemingly done that since getting it on launch day. It tries to go over cellular first, then WiFi. When I have full WiFi and very poor cellular it usually times out

 

[Jason Drum]

Can anyone help confirm this is not a universal problem?

I just checked for you (and I guess for myself too!), and my data reset on the 19th. Since then I have used 40 MB cellular and 648 MB WiFi. Sorry about your problem, it does not seem universal.

 

[AndyCalling]

I don't have the issue yet as I don't have GDR2. I'm hoping the 820 has been let off this bug. Is there anyone that can confirm it doesn't happen with the 820 (unbranded)? Sorry to be a pain but I really don't want to get into debt because I was too polite to press for further info.

 

[Jiggernauts]

I just checked for you (and I guess for myself too!), and my data reset on the 19th. Since then I have used 40 MB cellular and 648 MB WiFi. Sorry about your problem, it does not seem universal.

And you have a Lumia 920, 925, 928 or 1020 on the brand new GDR2/Amber update?

 

[Jason Drum]

And you have a Lumia 920, 925, 928 or 1020 on the brand new GDR2/Amber update?

Sorry. 928 with GDR2/Amber

 

[Jiggernauts]

Sorry. 928 with GDR2/Amber

Nice! Glad to hear it didn't effect you. So it's not an issue that effects Every user with those devices.

That makes it harder to troubleshoot though, although Microsoft is looking into it now so that helps!

 

[jrdatrackstar1223]

I have a AT&T Lumia 920, but I'm finding that I have this issue too. I have Wi-fi set to stay on when the screen locks, yet I'm still using a ton of data on my GoPhone LTE plan. To test, I let my data go down one month and didn't refill. Sometimes, when I would connect to Wi-fi (the only source of data connection I had after letting LTE run out), things would say I don't have a connection, even though I was connected to Wi-fi.

I am, of course, without Amber, and this has been happening for a really long time now. It's a pain to have to disable 4g/3g when connected to Wi-fi for fear of being "too safe"....