1. Punataro Chaturaphit's Avatar
    Hello everyone who just bought or are using Sozoom,

    I've got come problem report about the hi-res photo won't show up in the Sozoom photo selection page,
    We've tested with several device at our office, from Lumia Amber to Lumia Black, we've yet to encounter the none photo-showed up problem, BUT,
    Each device and firmware region are different, so I would want you to help us pinpoint the problem, by anticipate in the Sozoom beta program,

    We will build an app with a various photo-loading algorithm, as working with hi-res photo is very tricky on the Windows Phone platform, as it isn't officially supported yet (Maximum operating system photo size is 16MP, Nokia Camera and Sozoom utilize special API developed by Nokia).

    If you want to help us fix Sozoom, by just using the BETA version of the app, please send your Live ID you used with your 1020/1520 to contact@volevi.com, we will then send you the link to download the BETA version.


    Thank you very much for using Sozoom, and apologize for any inconvenience.




    - Basic troubleshooting
    + Set Nokia Camera Capture Mode to JPG (X MP + XX MP)
    + Reinstall the app (Remove -> Restart -> Install)
    + Still doesn't work? Please join the BETA.
    12-06-2013 10:51 AM
  2. Laura Knotek's Avatar
    Moved to Windows Phone Apps forum.
    12-06-2013 04:52 PM

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