1. Regina Santos's Avatar
    I uninstalled the app and tried to install it again. I got the same error. what can I do to solve the problem?
    07-17-2015 06:57 AM
  2. gabi tanase's Avatar
    Me to,and what you resolve the problem?
    07-17-2015 07:10 AM
  3. GrayW0lf's Avatar
    It's good to know that I'm not alone. Looks like the Store is once again having problems with Candy Crush Saga.
    07-17-2015 09:02 PM
  4. tale 85's Avatar
    Mine just stayed in pending forever. Switched Wi-Fi Calling and turned on Airplane Mode, then it downloaded. I also cleaned up Temp Files and Cleared IE history.
    07-17-2015 09:14 PM
  5. GrayW0lf's Avatar
    Nothing seems to fix this issue on my 1520. It's annoying but there are other games out there to play!
    07-18-2015 09:08 PM
  6. Krishna Viswanath's Avatar
    Reboot holding power and volume button.
    Go to the phone settings, and set the date / time manually
    then try again
    07-21-2015 05:57 AM
  7. GrayW0lf's Avatar
    Reboot holding power and volume button.
    Go to the phone settings, and set the date / time manually
    then try again
    Thanks for the suggestion. That didn't fix anything for me, unfortunately. Even if it did, that would be a bad fix since this is a problem with a single app. I've downloaded other apps and games since I opened this thread without a problem. It's just Candy Crush Saga.
    07-21-2015 11:28 AM
  8. Birgitte Sciarretta's Avatar
    I have the same problem. I have a new phone, all apps install fine, except for candy crush where I get the same error message as OP.
    GrayW0lf likes this.
    07-21-2015 11:31 AM
  9. Bhupendra Chourasia's Avatar
    I uninstalled the app and tried to install it again. I got the same error. what can I do to solve the problem?
    07-23-2015 07:26 AM
  10. mflotron's Avatar
    I'm having the same problem.
    I search forums but no fix. I think it could be a problem of apps that backup settings
    07-23-2015 03:26 PM
  11. GrayW0lf's Avatar
    I think it could be a problem of apps that backup settings
    That's interesting. What made you think of that?
    07-23-2015 07:43 PM
  12. tale 85's Avatar
    I was just in contact with Microsoft Support. Apparently it's a problem they're working on. I managed to back button my way out in the middle of the chat. But if I hear anything useful I'll pass it on
    GrayW0lf likes this.
    07-23-2015 08:10 PM
  13. tale 85's Avatar
    Fixed I guess. It just downloaded.....next!
    07-24-2015 08:31 PM
  14. GrayW0lf's Avatar
    Not fixed here, unfortunately.
    07-24-2015 09:07 PM
  15. tale 85's Avatar
    Not fixed here, unfortunately.
    Clear your temp files, clear your browser history and do a soft reset. Then pray and hit download.
    GrayW0lf likes this.
    07-25-2015 04:23 PM
  16. GrayW0lf's Avatar
    Clear your temp files, clear your browser history and do a soft reset. Then pray and hit download.
    I apparently didn't pray hard enough. Still not working.. Grr. :)
    07-25-2015 04:44 PM
  17. tale 85's Avatar
    I must have raised enough hell to shame it into downloading. I wish you luck.
    07-25-2015 08:37 PM
  18. GrayW0lf's Avatar
    I must have raised enough hell to shame it into downloading. I wish you luck.
    Your wheel is clearly squeakier than mine. :)
    07-25-2015 10:53 PM
  19. Tima Mysoev's Avatar
    I FIXED IT on my L920!!!!!!!!!!!!!!
    Go to store from PC, click "Install manually" (or something .. I use Russian site), then copy saved file to your phone (I used "DOWNLOAD" folder), go to Store app at your phone, tap "..." and pick "Lockal apps" (or something). Phone will check your storage then you'll be able to install app from lockal folder.
    07-26-2015 08:08 AM
  20. GrayW0lf's Avatar
    I FIXED IT on my L920!!!!!!!!!!!!!!
    Go to store from PC, click "Install manually" (or something .. I use Russian site), then copy saved file to your phone (I used "DOWNLOAD" folder), go to Store app at your phone, tap "..." and pick "Lockal apps" (or something). Phone will check your storage then you'll be able to install app from lockal folder.
    Unfortunately, this option does not seem to be available for people in the US.

    When I visit the Microsoft App store at http://forums.windowscentral.com/e?l...token=PBUdGDhj I do not see any such "download" or "install manually" options for any Windows Phone app. If the option was there, I would certainly give it a try. I appreciate your thoughtfulness in sharing for those who might be able to use this method to fix the problem, though! :)
    07-26-2015 03:07 PM
  21. Nokia5110's Avatar
    Get it from:
    http://www.appx4fun.com/games/7969/

    Use computer to download, transfer file to phone (sd card preferred), go to store, tap three dots, select "install local apps" and ccs should be there ready to be installed.

    Good luck all.
    GrayW0lf and Sherif Hafez like this.
    07-26-2015 03:42 PM
  22. GrayW0lf's Avatar
    Nokia5110's method is precisely how I just got it to work.

    Be warned: This will not fix the actual issue with the 80073cfb error - this just allows us to bypass whatever weird bug is blocking us from downloading the app using the normal method. If King should send out another update and we still have the blocking bug, we'll all need to remember to use a third party download site such as the "appx4fun" website to work around the problem. Not "ideal" by any means, but it does solve the problem.

    Thanks to Nokia5110 for posting a complete set of instructions for folks to follow.
    07-26-2015 03:48 PM
  23. Supuffman's Avatar
    May be it is some thing related to advertising id ..I turned it on cleared temp files and did a soft reset..WORKED FOR ME...see if it works for you guys.
    07-27-2015 06:35 AM
  24. GrayW0lf's Avatar
    May be it is some thing related to advertising id ..I turned it on cleared temp files and did a soft reset..WORKED FOR ME...see if it works for you guys.
    I actually did mess with the Advertising ID a few times while trying to find a workaround. Unfortunately, that did not work for me. It's great that it worked for you, though! :)
    07-27-2015 08:09 AM
  25. GrayW0lf's Avatar
    So I had this same issue with Tweetium (given its recent update on the front page of Windows Central). I did some more digging around the web. I found a thread at the Microsoft Communities forums for Windows Phone that had a suggestion to log into https://account.microsoft.com/devices and remove the affected phone from the account. The forum entry says to immediately resync the primary Live ID on the phone via email+accounts but that is unfortunately inaccurate. The process that worked for me was similar but involved:

    1) Log into https://account.microsoft.com/devices
    2) Remove my Lumia 1520 from my Microsoft Account
    3) Reboot the Lumia 1520 (this is the missing step)
    4) Sync the main Microsoft Account after insuring that "Find my phone" is enabled on the phone.
    5) Now attempt to download the update from the store.

    The above 5 steps resulted in my ability to download the app without further issue. This may not fix the problem for everyone, but it's worth a try since it is actually harmless.

    Good luck to all!
    PrplHaz4 likes this.
    07-28-2015 01:07 AM

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