[WPCentral Question]

Phone was working phone with the 8.10.12397.895 update on my Lumia 928....UNTIL I plugged in some headphones and now the volume control is stuck in headphones mode, and I can no longer make calls without a headset, or must use speakerphone.
Pretty sure its not a hardware issue, as the speaker still works for text notifications and alarm !

Have hard reset the phone twice.....the first using backup restore, but issue still continued. And latest hard reset I did not restore and went with a clean hard reset. Still stuck in headphones only.....which do work. BUT......I would like to NOT have the hassle of using a stupid headset for everything.

Any word on this bug ???
Lets get on this Microsoft !!

[David P2]

Sounds more like something is shorting the contacts in the headphone socket, if it's showing in headphone mode with nothing plugged in.

[Shack2424]

Wouldn't that cut out the speaker for everything though?
Speaker works just fine for txt alerts and alarms.....

[CSJr1]

I recently start having this issue also. But this is on my 1520. Soft reset a few times, bur no luck. Was hoping for a solution in forums. Looks like hard reset wont work either..


Delay my last. This rectified itself after a few cycles of headphone in/out and then making a regular call.

[S Vaibhav]

Phone was working phone with the 8.10.12397.895 update on my Lumia 928....UNTIL I plugged in some headphones and now the volume control is stuck in headphones mode, and I can no longer make calls without a headset, or must use speakerphone.
Pretty sure its not a hardware issue, as the speaker still works for text notifications and alarm !

Have hard reset the phone twice.....the first using backup restore, but issue still continued. And latest hard reset I did not restore and went with a clean hard reset. Still stuck in headphones only.....which do work. BUT......I would like to NOT have the hassle of using a stupid headset for everything.

Any word on this bug ???
Lets get on this Microsoft !!

This issue is present in my cousin's iPod 2g also. This indicates a problem with the headphones 🎧 jack. Switch off the phone 📱, and clean the 3.5mm jack worth some cloth/cotton dipped in isopropyl alcohol. I'd the issue still doesn't go away, try a hard reset before going to Nokia care. They will fix it for you. Perhaps you broke the jack while inserting the headphones 🎧.

[S Vaibhav]

Wouldn't that cut out the speaker for everything though?
Speaker works just fine for txt alerts and alarms.....

Even if you plug in headphones 🎧, alarms, texts and calls will still ring through birth the speaker and headphones 🎧. The logic being that if somebody plugs in headphones 🎧 and leaves the phone 📱 without unplugging the headphones 🎧, he can still hear the ring and not miss any notification.

[switch side method]

Use Nokia software tool to reinstall as brand new or back up all your data and do a factory reset. Hopefully it will work then