1. WPCentral Question's Avatar
    Phone was working phone with the 8.10.12397.895 update on my Lumia 928....UNTIL I plugged in some headphones and now the volume control is stuck in headphones mode, and I can no longer make calls without a headset, or must use speakerphone.
    Pretty sure its not a hardware issue, as the speaker still works for text notifications and alarm !

    Have hard reset the phone twice.....the first using backup restore, but issue still continued. And latest hard reset I did not restore and went with a clean hard reset. Still stuck in headphones only.....which do work. BUT......I would like to NOT have the hassle of using a stupid headset for everything.

    Any word on this bug ???
    Lets get on this Microsoft !!
    07-08-2014 09:50 AM
  2. David P2's Avatar
    Sounds more like something is shorting the contacts in the headphone socket, if it's showing in headphone mode with nothing plugged in.
    07-08-2014 10:19 AM
  3. Shack2424's Avatar
    Wouldn't that cut out the speaker for everything though?
    Speaker works just fine for txt alerts and alarms.....
    07-08-2014 10:24 AM
  4. CSJr1's Avatar
    I recently start having this issue also. But this is on my 1520. Soft reset a few times, bur no luck. Was hoping for a solution in forums. Looks like hard reset wont work either..


    Delay my last. This rectified itself after a few cycles of headphone in/out and then making a regular call.
    Last edited by CSJr1; 07-13-2014 at 03:04 PM.
    07-13-2014 02:48 PM
  5. S Vaibhav's Avatar
    Phone was working phone with the 8.10.12397.895 update on my Lumia 928....UNTIL I plugged in some headphones and now the volume control is stuck in headphones mode, and I can no longer make calls without a headset, or must use speakerphone.
    Pretty sure its not a hardware issue, as the speaker still works for text notifications and alarm !

    Have hard reset the phone twice.....the first using backup restore, but issue still continued. And latest hard reset I did not restore and went with a clean hard reset. Still stuck in headphones only.....which do work. BUT......I would like to NOT have the hassle of using a stupid headset for everything.

    Any word on this bug ???
    Lets get on this Microsoft !!
    This issue is present in my cousin's iPod 2g also. This indicates a problem with the headphones ๐ŸŽง jack. Switch off the phone ๐Ÿ“ฑ, and clean the 3.5mm jack worth some cloth/cotton dipped in isopropyl alcohol. I'd the issue still doesn't go away, try a hard reset before going to Nokia care. They will fix it for you. Perhaps you broke the jack while inserting the headphones ๐ŸŽง.
    07-13-2014 03:08 PM
  6. S Vaibhav's Avatar
    Wouldn't that cut out the speaker for everything though?
    Speaker works just fine for txt alerts and alarms.....
    Even if you plug in headphones ๐ŸŽง, alarms, texts and calls will still ring through birth the speaker and headphones ๐ŸŽง. The logic being that if somebody plugs in headphones ๐ŸŽง and leaves the phone ๐Ÿ“ฑ without unplugging the headphones ๐ŸŽง, he can still hear the ring and not miss any notification.
    07-13-2014 03:11 PM
  7. switch side method's Avatar
    Use Nokia software tool to reinstall as brand new or back up all your data and do a factory reset. Hopefully it will work then
    07-13-2014 08:15 PM

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