[Unregistered]

Hi I'm using a Nokia Lumia 625 and today when I opened the windows phone store and when I opened Nokia collection it was empty. Please help me fix this problem.

[anon(7900571)]

Hey lets begin with a soft reset by holding volume down + lock button until your phone vibrates and reboot itself. Ignore the black screen to power off the phone. Also can you give us more details like what version of windows phone OS is your device running and were you using Wi-Fi/mobile data ?
Thanks.

[slyronit]

Did you just flash/update the OS? I have seen that all sections in the store don't immediately appear after a fresh install.

[NightSky1]

I have never done a soft reset before so could you please tell me if it would delete all my stored files on the phone? And also I did not update my phone as the Lumia cyan update is not available for my device yet

[NightSky1]

Oh and I am on WiFi with good signals.

[NightSky1]

The OS version is 8.010517.150 I guess this is the latest one for my phone right because if I try to update it, it says that my phone is up to date.

[anon(7900571)]

The OS version is 8.010517.150 I guess this is the latest one for my phone right because if I try to update it, it says that my phone is up to date.

What happens when you try a soft reset , also make sure date is correct in your windows phone

[NightSky1]

Yeah that's what I was asking that I don't know what a soft reset is and also I was messing around with the dates :P I changed the date to 2100 but I changed it back again and I'm sure the windows shop was fine before and it all happened after that probably.

[NightSky1]

But now the date is fine and j restarted my phone as well but it is still not fixed, I see 0 apps in Nokia collection.

[anon(7900571)]

But now the date is fine and j restarted my phone as well but it is still not fixed, I see 0 apps in Nokia collection.

Strange , anyway you can still try a soft reset by holding volume down + lock button until your phone vibrates and reboot itself. This wont erase any of your personal data.

[NightSky1]

Thanks for telling me, I'll try that right now and tell you if it got fixed.

[NightSky1]

Wow I tried like 5 times to soft reset the phone but it won't vibrate like you said it would instead the slide to power off screen comes up?

[NightSky1]

Okay this time when I did that the phone didn't vibrate but it restarted and the dates were reset to 2013 etc in guessing that was a soft reset but I checked the store again and its still not fixed the Nokia collection folder

[anon(7900571)]

Wow I tried like 5 times to soft reset the phone but it won't vibrate like you said it would instead the slide to power off screen comes up?

Here is a video tutorial on how to soft reset any windows phone device

[slyronit]

Its not your device. I too, see only one app in Nokia collections now and I confirm that it was populated a few days ago. My best guess is that Microsoft is deprecating Nokia collections, as it is moving away from that name.

http://i.imgur.com/QPbrdSm.jpg

Can you see the Nokia/Here apps in the store otherwise?

[z33dev33l]

Babel Rising is now the only game there

[Laura Knotek]

Its not your device. I too, see only one app in Nokia collections now and I confirm that it was populated a few days ago. My best guess is that Microsoft is deprecating Nokia collections, as it is moving away from that name.

http://i.imgur.com/QPbrdSm.jpg

Can you see the Nokia/Here apps in the store otherwise?

They're in travel+ navigation.

[slyronit]

So can people confirm that Nokia collections is now empty for everyone?

[Laura Knotek]

So can people confirm that Nokia collections is now empty for everyone?

I only saw the Babel Rising game earlier, but now I see a bunch of apps.

[NightSky1]

So is it a bug for like most of the people? Also I did not update my device yet as well. Is it like moving somewhere else under an another name?

[NightSky1]

Oh wow I can see all the apps I used to see before in Nokia collection. If they disappear again I will get back to you guys.

[Laura Knotek]

Oh wow I can see all the apps I used to see before in Nokia collection. If they disappear again I will get back to you guys.

Yeah, I didn't see those apps when I replied at 15:31 EDT on 18 August, but they showed up again when I replied at 00:57 EDT on 19 August.

[NightSky1]

Yeah that's strange. I hope they don't disappear again :D

[slyronit]

Yes they are back. Seems like there was an outage.

I can also confirm that while Nokia collections was empty, the nokia/here apps were still available via a regular store search