1. Unregistered's Avatar
    Hi I'm using a Nokia Lumia 625 and today when I opened the windows phone store and when I opened Nokia collection it was empty. Please help me fix this problem.
    08-18-2014 10:30 AM
  2. Himanshu Chowdhary's Avatar
    Hey lets begin with a soft reset by holding volume down + lock button until your phone vibrates and reboot itself. Ignore the black screen to power off the phone. Also can you give us more details like what version of windows phone OS is your device running and were you using Wi-Fi/mobile data ?
    Thanks.
    Guytronic likes this.
    08-18-2014 10:32 AM
  3. slyronit's Avatar
    Did you just flash/update the OS? I have seen that all sections in the store don't immediately appear after a fresh install.
    Himanshu Chowdhary likes this.
    08-18-2014 10:36 AM
  4. NightSky1's Avatar
    I have never done a soft reset before so could you please tell me if it would delete all my stored files on the phone? And also I did not update my phone as the Lumia cyan update is not available for my device yet
    08-18-2014 11:12 AM
  5. NightSky1's Avatar
    Oh and I am on WiFi with good signals.
    08-18-2014 11:13 AM
  6. NightSky1's Avatar
    The OS version is 8.010517.150 I guess this is the latest one for my phone right because if I try to update it, it says that my phone is up to date.
    08-18-2014 11:17 AM
  7. Himanshu Chowdhary's Avatar
    The OS version is 8.010517.150 I guess this is the latest one for my phone right because if I try to update it, it says that my phone is up to date.
    What happens when you try a soft reset , also make sure date is correct in your windows phone
    Guytronic likes this.
    08-18-2014 12:29 PM
  8. NightSky1's Avatar
    Yeah that's what I was asking that I don't know what a soft reset is and also I was messing around with the dates :P I changed the date to 2100 but I changed it back again and I'm sure the windows shop was fine before and it all happened after that probably.
    08-18-2014 01:13 PM
  9. NightSky1's Avatar
    But now the date is fine and j restarted my phone as well but it is still not fixed, I see 0 apps in Nokia collection.
    08-18-2014 01:15 PM
  10. Himanshu Chowdhary's Avatar
    But now the date is fine and j restarted my phone as well but it is still not fixed, I see 0 apps in Nokia collection.
    Strange , anyway you can still try a soft reset by holding volume down + lock button until your phone vibrates and reboot itself. This wont erase any of your personal data.
    Guytronic and palandri like this.
    08-18-2014 01:21 PM
  11. NightSky1's Avatar
    Thanks for telling me, I'll try that right now and tell you if it got fixed.
    08-18-2014 01:47 PM
  12. NightSky1's Avatar
    Wow I tried like 5 times to soft reset the phone but it won't vibrate like you said it would instead the slide to power off screen comes up?
    08-18-2014 01:54 PM
  13. NightSky1's Avatar
    Okay this time when I did that the phone didn't vibrate but it restarted and the dates were reset to 2013 etc in guessing that was a soft reset but I checked the store again and its still not fixed the Nokia collection folder
    08-18-2014 01:58 PM
  14. Himanshu Chowdhary's Avatar
    Wow I tried like 5 times to soft reset the phone but it won't vibrate like you said it would instead the slide to power off screen comes up?
    Here is a video tutorial on how to soft reset any windows phone device

    Guytronic and palandri like this.
    08-18-2014 01:58 PM
  15. slyronit's Avatar
    Its not your device. I too, see only one app in Nokia collections now and I confirm that it was populated a few days ago. My best guess is that Microsoft is deprecating Nokia collections, as it is moving away from that name.

    http://i.imgur.com/QPbrdSm.jpg

    Can you see the Nokia/Here apps in the store otherwise?
    Himanshu Chowdhary likes this.
    08-18-2014 03:18 PM
  16. z33dev33l's Avatar
    Babel Rising is now the only game there
    08-18-2014 03:28 PM
  17. Laura Knotek's Avatar
    Its not your device. I too, see only one app in Nokia collections now and I confirm that it was populated a few days ago. My best guess is that Microsoft is deprecating Nokia collections, as it is moving away from that name.

    http://i.imgur.com/QPbrdSm.jpg

    Can you see the Nokia/Here apps in the store otherwise?

    They're in travel+ navigation.
    Guytronic likes this.
    08-18-2014 03:31 PM
  18. slyronit's Avatar
    So can people confirm that Nokia collections is now empty for everyone?
    08-19-2014 12:02 AM
  19. Laura Knotek's Avatar
    So can people confirm that Nokia collections is now empty for everyone?
    I only saw the Babel Rising game earlier, but now I see a bunch of apps.

    wp_ss_20140819_0001.png
    08-19-2014 12:57 AM
  20. NightSky1's Avatar
    So is it a bug for like most of the people? Also I did not update my device yet as well. Is it like moving somewhere else under an another name?
    08-19-2014 02:39 AM
  21. NightSky1's Avatar
    Oh wow I can see all the apps I used to see before in Nokia collection. If they disappear again I will get back to you guys.
    Laura Knotek likes this.
    08-19-2014 02:41 AM
  22. Laura Knotek's Avatar
    Oh wow I can see all the apps I used to see before in Nokia collection. If they disappear again I will get back to you guys.
    Yeah, I didn't see those apps when I replied at 15:31 EDT on 18 August, but they showed up again when I replied at 00:57 EDT on 19 August.
    08-19-2014 02:44 AM
  23. NightSky1's Avatar
    Yeah that's strange. I hope they don't disappear again :D
    08-19-2014 02:52 AM
  24. slyronit's Avatar
    Yes they are back. Seems like there was an outage.

    I can also confirm that while Nokia collections was empty, the nokia/here apps were still available via a regular store search
    08-19-2014 05:11 AM

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