1. Kenechukwu Ilochonwu's Avatar
    Hello,
    I have a Nokia Lumia 920 and my service provider is H2O Wireless. I have been trying to update my lumia 920 for a very long time and so far I have been unsuccessful. I have had this phone for almost a year and half and I have not received any update such as, Amber, Black, Cortana, Cyan. In fact I still have the old OS version that came with my phone which is 8.0.10211.204, and I heard that windows 8.1 is out. Aytime I manually check for updates, it says my phone was up to date, but I don't see any changes, everything still remains the same. I have done all I could. I even tried installing the Preview for Developers and it won't even take me to the next step where I can accept the terms and conditions. Please I need help with this desperately. I await any replies, suggestions, and questions for everyone concerning this situation.
    Thanks,
    Ken.
    08-20-2014 03:39 AM
  2. Laura Knotek's Avatar
    What carrier was your 920 branded to?

    If you are using an unlocked device, the updates will be available when the original carrier gets the updates.

    Are you using mobile network data or WiFi? Updates require WiFi and cannot be done using mobile network data.
    08-20-2014 03:47 AM
  3. Kenechukwu Ilochonwu's Avatar
    Thanks for replying
    My 920 was branded to AT&T. It is also an unlocked device, and I am using WiFi to check for updates.
    08-20-2014 04:01 AM
  4. Laura Knotek's Avatar
    Thanks for replying
    My 920 was branded to AT&T. It is also an unlocked device, and I am using WiFi to check for updates.
    How fast is your WiFi network?
    08-20-2014 04:03 AM
  5. Kenechukwu Ilochonwu's Avatar
    It is pretty fast
    08-20-2014 04:06 AM
  6. troylee's Avatar
    No cyan update for my 920 in Cambodia
    08-20-2014 04:09 AM
  7. Kenechukwu Ilochonwu's Avatar
    Do you think I should contact AT&T about this issue with the updates?
    08-20-2014 04:12 AM

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