1. WPCentral Question's Avatar
    So I just got this new Nokia Lumia 928 from my insurance through Verizon. It was running Windows Phone 8 GDR3 when I got it and I never tested to see if the double tap to wake or if the screen never coming on when I get a message or notification. But anyway I am now running Windows Phone 8.1 GDR1 through the developer preview. But the problem is that the screen won't come on when I double tap, the screen won't come on when there's a message or notification. Vibration hardly ever works. Is this a hardware problem or a OS bug that will need to be fixed with an update? PLEASE SOMEONE HELP!!!!
    08-21-2014 09:38 AM
  2. xandros9's Avatar
    I can't say about vibration, but can you confirm Glance doesn't work as well?
    I think the proximity sensor on the top-front of the device is either obstructed or defective.
    jacob103 likes this.
    08-21-2014 07:47 PM
  3. jacob103's Avatar
    I'll check the glance.
    08-23-2014 09:41 AM
  4. jacob103's Avatar
    Glance screen is not working at all. Even on Always On mode. So im guessing its defective.
    08-23-2014 09:45 AM
  5. xandros9's Avatar
    Yup, that means something is wrong with your proximity sensor. I doubt its going to be an easy DIY fix, so you would want to take it in for service/replacement.
    jacob103 likes this.
    08-23-2014 07:38 PM

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