1. mubbee naeem's Avatar
    I have a Lumia 920. Three days back i updated from windows 8 black to cyan. I was really happy until i open the camera app. The camera crashes all the time. Whenever i open it a black screen appears and return back to start screen. Using Nokia camera app does the same thing except it shows a loading screen in black background and then crashes too. Any app that is somehow associated with the camera does not open. It crashes. Even the flashlight. I uninstalled every app that uses the camera but nothing good happens. I did a soft reset and nothing happens. Camera still crashes. I did hard reset as well but problem persist. Even deleted all my data and after hard reset i started as a new fresh but once again my bad.
    After searching and surfing, i installed Nokia recovery software tool in my laptop and flashed everything once again using this software but it doesn't worked that way either. Now I'm stuck with a phone that has 8.7 MP camera that doesn't work. I really need to fix this issue but i cant get anywhere. I love the cyan update very much especially the CORTANA but this update is bothering me very much. NEED HELPPPP !!!!!!!
    Here is my device information :

    carrier : Rogers Communication
    software : windows phone 8.1
    firmware revision number: 3051.50009.1424.0000
    OS version : 8.10.12393.890
    Hardware revise version :
    chip SOC version : 8960
    MAC address : C8-3D-97-A7-5B-E8
    MEID :
    IMS : not registered

    Please help me :( ............... as soon as possible !!
    08-23-2014 04:35 PM
  2. anurupsm's Avatar
    I'm facing the same issue with my camera after the cyan 'Update'.
    Any update on this.?
    08-27-2014 03:04 PM
  3. mubbee naeem's Avatar
    no updates so far..... :(
    08-28-2014 04:23 PM
  4. mskbelinda's Avatar
    Had the same problem with my lumia 520 I just went to storage sense and changed the storage for new photos from SD Card to phone...
    Hope it works for you.
    I'm facing the same issue with my camera after the cyan 'Update'.
    Any update on this.?
    08-30-2014 08:12 AM
  5. R Z's Avatar
    hi,the same problem with my 920 camera crash after update,what should we do microsoft ?thank u
    09-25-2014 05:21 PM

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