1. K71st's Avatar
    This occured when the phone is alarming . I didnt had the chance to turnoff the alarm because it was stuck on alarm.I tired pressing down lock and volume together but nothing happened. I didn't install any software regarding lock screens. Its windows 8.1. please help!
    09-10-2014 08:30 PM
  2. berty6294's Avatar
    Hold the volume down and power button in for about 15 seconds or until you feel the phone vibrate.
    09-11-2014 08:55 AM

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