[DrAvik89]

Pls help me with this isue . .i updated to cyan with win 8.1 gdr1 yesterday and hence forth i am not able to log in to my nokia account .. .every time it says the same thing no matter i am connected to wifi or 3g data . The credentials page itself never loads . .i will loose all my synced places in maps and relevant services . .
i have attached the screenshot here Please Help . .Thank you

[Laura Knotek]

Is your Nokia account the same or different from your Microsoft account?

I didn't have any issues, but I use the same email address for my Nokia and Microsoft accounts.

[DrAvik89]

No they are different ..But then the log in page itself doesnt load . . just freezes as given in the screenshot and gives a network error . .i am always on wifi so hope its a bug . . resetting to factory settings also did not help . .
Pls suggest any walkthrough if possible . .
Thanks

[Deven modha]

Had the same issue. Do a soft reset. Then try to login.

[DrAvik89]

i have lot of places synced with here drive and maps . . i cannot access those without the account login . . so needed it . . .
i have tried both hard and soft reset no change . . .
It was all fine before the update though !!!

[Nanu86]

same issue with my phone. please help if anyone knows how to fix this problem