10-19-2014 12:48 PM
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  1. hisham691's Avatar
    hisham691
    I'm using a Lumia 1320 DP windows phone 8.1 update 1 .. Yesterday I got the cyan update after waiting so long .. But the problem is that every time I download the update it stops at 90% and give this error code (801882cb) I've tried like 20 times till now and every time I get the same error at 90% .. My internet connection is good so why is this happening and is there a solution??
    10-05-2014 01:26 PM
  2. N_LaRUE's Avatar
    N_LaRUE
    The easiest solution is to use Nokia Software Recovery Tool. The main issue with using this is that it's like hard resetting your phone and you end up deleting everything.

    If you use Nokia Software Recovery Tool it will automatically install Cyan.

    Be sure to backup before using it. You'll need a PC, internet connection and USB cable. This downloads a new firmware which is over 1GB in size.

    FAQ - How can I recover/reset/restore my phone software? - Microsoft - USA
    Aresjr21, hisham691 and primuxprimux like this.
    10-05-2014 02:24 PM
  3. Aresjr21's Avatar
    Aresjr21
    A quick browse of the windows phone site didn't show. Have you tried connecting to a different WiFi spot as well as freeing up space as well. If still issues you can try the recovery process like the user above me suggested. I highly encouraged you to backup your device before hand.
    hisham691 likes this.
    10-05-2014 02:40 PM
  4. hisham691's Avatar
    hisham691
    Thnx for you both but I really don't want to hard reset my phone .. I don't find it practical :) any other suggestions?
    10-05-2014 08:40 PM
  5. Lance_WPCentral's Avatar
    Lance_WPCentral
    How much free space do you currently have on your phone ? Please check using Storage Sense. It could be lack of space that is causing this error.
    10-05-2014 10:35 PM
  7. N_LaRUE's Avatar
    N_LaRUE
    Originally Posted by Lance_WPCentral
    How much free space do you currently have on your phone ? Please check using Storage Sense. It could be lack of space that is causing this error.
    Not saying your suggestion is wrong but according to the list it appears to be some sort of connection error.

    http://www.windowsphone.com/en-gb/ho...-update-issues
    10-06-2014 12:18 AM
  8. N_LaRUE's Avatar
    N_LaRUE
    Originally Posted by hisham691
    Thnx for you both but I really don't want to hard reset my phone .. I don't find it practical :) any other suggestions?
    You could try a soft reset then try again. If that doesn't work and if you have plenty of storage then hard reset or using the software are the only options.

    I'd go with the software personally.

    As for practical, well if you can't reset your phone then you just live with it until such time you can. If your phone is working well then don't worry about the update. It isn't going to change much.
    hisham691 likes this.
    10-06-2014 12:23 AM
  9. hisham691's Avatar
    hisham691
    Well that's my best solution :)
    10-19-2014 12:48 PM
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