1. illuminatus14's Avatar
    Help! I left my phone in a cab in Surabaya, Indonesia, and am now trying to locate it but not getting anywhere with the Find My Phone feature on windowsphone.com. I am wondering if it is because it is registered with my home (Malaysia) number but there is currently an Indonesian pre-paid SIM card in the phone. Is that what's causing the issue? Can anybody advise how to get around this?

    Daniel
    10-30-2014 08:13 AM
  2. gpobernardo's Avatar
    Help! I left my phone in a cab in Surabaya, Indonesia, and am now trying to locate it but not getting anywhere with the Find My Phone feature on windowsphone.com. I am wondering if it is because it is registered with my home (Malaysia) number but there is currently an Indonesian pre-paid SIM card in the phone. Is that what's causing the issue? Can anybody advise how to get around this?

    Daniel
    If the number registered in your windowsphone.com profile is different from what is in your phone, then you won't be able to Ring it or Locate it*. If they are the same, only the last known location will be detected in the website - that is the last location your phone has logged while it was still running or shortly before it powered down (either by loss of battery power or by intentionally turning it off).

    *- I mis-typed my number before and I couldn't locate nor ring my phone. Typing in the correct number in my account enabled me to Ring and Locate my phone.
    10-30-2014 09:13 AM
  3. Funky Cricket's Avatar
    Yah, if the number is not that same, it won't know how to get in contact with the phone.
    10-30-2014 09:30 AM
  4. illuminatus14's Avatar
    Thanks guys. I guess I'll have to resort to reporting the loss / theft to the police. Anyone know how I could retrieve my IMEI number without having the phone? I can't seem to do it on windowsphone.com.
    10-30-2014 09:24 PM
  5. gpobernardo's Avatar
    Thanks guys. I guess I'll have to resort to reporting the loss / theft to the police. Anyone know how I could retrieve my IMEI number without having the phone? I can't seem to do it on windowsphone.com.
    It should be somewhere on the box or paperwork that came when you bought the phone.
    10-31-2014 02:46 AM
  6. illuminatus14's Avatar
    Ok local police are pathetic. Is there really no way I can lock my phone just with my IMEI number? My iPhone using friend said that Apple is able to do that, they can lock the phone via the IMEI and make it unusable, hopefully WP can do it too?
    10-31-2014 09:27 PM
  7. several potatos's Avatar
    That's only if the iPhone is registered.
    10-31-2014 09:35 PM
  8. gpobernardo's Avatar
    Ok local police are pathetic. Is there really no way I can lock my phone just with my IMEI number? My iPhone using friend said that Apple is able to do that, they can lock the phone via the IMEI and make it unusable, hopefully WP can do it too?
    Depending on your mobile service provider, you may call them up, report your lost phone and ask them if they can block/lock/brick your phone simply by giving them the IMEI number of your phone - this works in my country (in addition to the WindowsPhone Lock/Erase Feature).
    11-01-2014 04:08 PM

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