1. Windows Central Question's Avatar
    I was using whatsapp when my phone switched off because of low battery. After I charged and turned it back on, I was able to open whatsapp but another app was dark and I couldn't open it. It then worked but whatsapp got the problem. The tile is dark and it won't open. I tried restarting the phone several times but nothing happened. BBM works but I can't send or receive messages. I think the problems are related. If you need a screenshot of how it looks please feel free to ask
    11-03-2014 09:47 PM
  2. anupmabehl said: Best Answer

    I cannot open WhatsApp
  3. Laura Knotek's Avatar
    Have you tried uninstalling and reinstalling WhatsApp?
    WanderingTraveler likes this.
    11-04-2014 12:51 AM
  4. WanderingTraveler's Avatar
    If it doesn't work, try looking at your phone storage and clearing up space.

    Also, try a reboot while you're at it, and check your network settings.
    Laura Knotek likes this.
    11-04-2014 01:30 AM
  5. Arman Qureshi's Avatar
    Same problem was there for me yesterday... I was doing backups..and it was stuck to 99% almost like 20 minutes so i cancelled the backup..and to my surprise whatsapp live tile turn to dark (As usual when you're doing backup, some apps won't work that time) so i deleted my last backup and try to open WhatsApp but it was still dark..

    So i re-installed it (i got second surprise here)

    When i re-install whatsapp..i see whatsapp directly goes in sd card ..yes i have confirmed it ..i was happy and setting up WhatsApp..but after creating favorite..whatsapp crashed and was not opening further more.. So i try one more time by re-installing WhatsApp..and this time i manually moved my WhatsApp to phone storage from sd card..nd give it a try..and yes it is now working perfectly on my Lumia 830

    I want to know is there any other users who manage to get their WhatsApp in sd card storage? (I've done re-installation for that)
    11-04-2014 01:47 AM
  6. ca_guri's Avatar
    I want to know is there any other users who manage to get their WhatsApp in sd card storage? (I've done re-installation for that)
    Yes, I moved WhatsApp on sd card yesterday and till now I haven't seen any problem, it just takes few more seconds to open, otherwise the app runs smoothly and didn't lag any where in last 24 hours.
    Arman Qureshi likes this.
    11-04-2014 08:28 AM
  7. jojapath's Avatar
    Today I tried to open Whatsapp on my L920 and the app wouldn't open! Tried to reboot, soft reset the phone too and nothing. Even tried to uninstall the app and it just won't uninstall !!!!

    I'm stuck now! I really don't want to have to hard reset my phone...
    11-07-2014 01:20 PM
  8. anon9169769's Avatar
    If you have 8.1 then download files from the app store... From there you can delete whatsapp from the files app. Hope that helps. Keep us updated
    11-07-2014 05:04 PM
  9. Cent26's Avatar
    I have same problem. What can i do ? Help me please..
    11-09-2014 01:18 AM
  10. Asha Lekha's Avatar
    I was using whatsapp when my phone switched off because of low battery. After I charged and turned it back on, I was able to open whatsapp but another app was dark and I couldn't open it. It then worked but whatsapp got the problem. The tile is dark and it won't open. I tried restarting the phone several times but nothing happened. BBM works but I can't send or receive messages. I think the problems are related. If you need a screenshot of how it looks please feel free to ask
    05-25-2016 09:37 AM
  11. anupmabehl's Avatar
    I was using whatsapp when my phone switched off because of low battery. After I charged and turned it back on, I was able to open whatsapp but another app was dark and I couldn't open it. It then worked but whatsapp got the problem. The tile is dark and it won't open. I tried restarting the phone several times but nothing happened. BBM works but I can't send or receive messages. I think the problems are related. If you need a screenshot of how it looks please feel free to ask
    07-10-2016 11:51 AM
  12. anupmabehl's Avatar
    I cannot open WhatsApp
    07-10-2016 11:55 AM
  13. Chintan Gohel's Avatar
    I cannot open WhatsApp
    reinstall it or check for updates
    07-10-2016 12:21 PM
  14. sreeragkannan's Avatar
    WhatsApp could not be opened in my windows 10 phone Nokia 730
    02-11-2017 11:20 PM
  15. sinhalakash's Avatar
    WhatsApp could not be opened in my windows 10 phone Nokia 730
    Yep same here....after updating to windows 10 am unable to launch WhatsApp it always goes on loading n loading.....plz anyone help me
    abd abu sammour likes this.
    04-19-2017 01:49 AM
  16. anthonyng's Avatar
    @sinhalakash hope you've tried uninstalling whatsapp and reinstall
    04-22-2017 02:01 AM
  17. Ryujingt3's Avatar
    I also second that you try uninstalling and reinstalling.
    04-22-2017 05:28 AM
  18. ancy99's Avatar
    I cannot open whatsapp:(
    05-19-2017 10:16 AM
  19. abd abu sammour's Avatar
    Yep same here....after updating to windows 10 am unable to launch WhatsApp it always goes on loading n loading.....plz anyone help me
    Help me I have same problem
    05-29-2017 10:31 AM

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