1. Windows Central Question's Avatar
    my lumia 520 was stuck on nokia logo.

    i was tried with start button and then down button but it did not work.

    i have heard that there is new button combination to do that since windows 8.1 has released.
    is any buddy know that button combination to hard reset?
    11-23-2014 12:39 PM
  2. Pacus1x's Avatar
    Reset my Windows Phone 8.1 | Windows Phone How-to (United States)

    Keep in mind that hard reset will erase all your stuff...
    xandros9 and Muessig like this.
    11-23-2014 01:14 PM
  3. md_minhaj's Avatar
    Try holding down the volume down and the power key at the same time for 10 seconds. This will work for soft reset.

    For hard reset:
    Goto Settings >About > Reset your phone. Voila your phone will be as new as you got it out of the box for the first time.

    Good luck!
    11-23-2014 01:25 PM
  4. hardikptl's Avatar
    not sir volume down and power button combination not working
    i think there is new combination with win 8.1 os

    when i press volume up button(instead of volume down) + power button i got this screen.
    my-snapshot2.jpg
    11-23-2014 08:06 PM
  5. hardikptl's Avatar
    not sir volume down and power button combination not working
    i think there is new combination with win 8.1 os

    when i press volume up button(instead of volume down) + power button i got this screen.my-snapshot2.jpg
    11-23-2014 08:07 PM
  6. Guytronic's Avatar
    11-23-2014 08:09 PM
  7. hardikptl's Avatar
    no but my cell could not start up so how can reset using setting?
    11-23-2014 08:33 PM
  8. Alonzo26's Avatar
    no but my cell could not start up so how can reset using setting?
    Look for Lumia/nokia software recovery tool or something like that, it should help....idk if it's the correct name but its along those lines
    11-23-2014 08:40 PM
  9. hardikptl's Avatar
    nokia recovery tool is also not working it means it throw error "could not check application update".
    i have uninstall and again install it but still not working.
    11-23-2014 09:56 PM
  10. 1 djamel's Avatar
    i cant use my start button and vol downwhen i do it my fone restart again and i cant use my phone cuz i cant enter in he still restart
    09-29-2015 11:17 PM
  11. bhagwati thakur's Avatar
    I want to software
    12-19-2016 07:22 PM
  12. Rohit Telang's Avatar
    Hi i also got same problem. ..so did you got any solution
    01-30-2017 10:13 AM
  13. RumoredNow's Avatar
    If you can't Hard Reset because one or more of your buttons isn't working, try the shim trick...




    Otherwise, plug into a PC and use WDRT: https://support.microsoft.com/en-us/...overy-tool-faq
    Guytronic likes this.
    01-30-2017 12:48 PM

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