1. Windows Central Question's Avatar
    windows 7,8 etc recently started not to reorganize my phone as a device when plug in a USB. Though the icon display windows phone from explorer but does not display the file content of the phone. Recently I used Lumia Software recovery tool to reset the phone. After the reset/installation everything seem to be okay, I was able to view the content of my lumia 920 when connected to a USB. But after about 30 minutes later
    my windows 7 could not reorganize the phone as a device when plugged to USB.

    This should be the 3 time am resetting my 920 with Lumia Software recovery tool, the fix by Lumia Software recovery tool seem not to last more than 30 minutes after every installation
    12-04-2014 04:48 AM
  2. RumoredNow's Avatar
    You need to clear out the USB drivers manually.

    Use USBDeview to examine what is stored as USB devices. View any installed/connected USB device on your system

    Right click the .exe and "Run as Administrator."

    Comb through the list of devices and delete any marked Nokia or Lumia.

    ​Try to connect again and let the drivers install.
  3. sagar_25's Avatar
    Do you know what device manager is? if you know open device manager and delete your mobile driver and reconnect the phone. it may fix the problem.
    12-04-2014 05:00 AM
  4. cyril okoji's Avatar
    I deleted from Device Manager
    Portable devices
    Windows Phone

    Disconnect, restart my phone connect it back still did not display 0 files from explorer
    ---->Computer\Windows Phone
    12-04-2014 05:16 AM
  5. RumoredNow's Avatar
    You need to clear out the USB drivers manually.

    Use USBDeview to examine what is stored as USB devices. View any installed/connected USB device on your system

    Right click the .exe and "Run as Administrator."

    Comb through the list of devices and delete any marked Nokia or Lumia.

    ​Try to connect again and let the drivers install.
    jmshub and Laura Knotek like this.
    12-04-2014 11:43 AM
  6. xandros9's Avatar
    Dumb question, can you confirm the phone is not password/PIN locked when it isn't functioning?
    pankaj981 and Laura Knotek like this.
    12-04-2014 08:01 PM
  7. pankaj981's Avatar
    Dumb question, can you confirm the phone is not password/PIN locked when it isn't functioning?
    Agree here, the scenario mentioned by op is similar to a password protected mobile connected without unlocking. After unlocking the phone should show up as a mass storage drive
    Last edited by pankaj981; 12-04-2014 at 09:52 PM.
    xandros9 likes this.
    12-04-2014 08:21 PM

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