12-15-2014 10:37 AM
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  1. Windows Central Question's Avatar
    Windows Central Question
    I just bought new Nokia lumia 1520 but couldn't power on and nothing is getting opened in Screen. Only 'Nokia' appear in the screen then go. I can't see more than that.

    Please help.

    Regards,
    Prad
    12-15-2014 08:42 AM
  2. jmshub's Avatar
    jmshub
    Moderator
    Hi Prad,

    Try forcing a reset on the phone by pressing and holding the volume down and the screen lock button until the phone vibrates and begins to reset. If it still doesn't complete it's power up process, then it sounds like your phone has a hardware issue. I'd take it back for a replacement.
    12-15-2014 10:37 AM
« Why am I unable to scroll in a fullscreen in Youtube? | Why am I not able to backup my Lumia 920? »

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