Surface Laptop Go wont boot after update

zombies

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Apr 10, 2023
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Hi
Bought a Surface Laptop Go (second hand) out of warranty and was working fine, auto update came up and started the update
after awhile it was still updating and quite hot
then, I check it, its powered off
I power it back up, logo comes on, goes off, thats it
Tried holiding power in etc tried ctrl shift alt B or what ever nothing
I stumbled upon a thread on FB (not a related group) and see someone had a surface go fail after update and theyre getting a replacement by MS despite not being in warranty
Im awaiting contact from them for info

Anyone had similar ?
 
Last edited:
Jun 9, 2021
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Strange, it's clearly had some hardware issue. I wish this was noticed by MS that's why they are open to replace as per your info from FB. Keep on following that group & MS directly for the replacement, if they have any replacement policy like this.
All the very best.
 

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