12-29-2014 04:41 AM
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  1. Windows Central Question's Avatar
    Windows Central Question
    I just received my Nokia Lumia 635 and when I attempt to boot it up for the first time it shows the first 'Nokia' screen and then finds itself stuck on a blue 'Windows' logo (no words, just the Windows logo). It's been stuck that way for at least 25 minutes. Has anyone else has this issue?

    I figure I'm gonna need to get a new one as it seems bricked to me, but... if I can get it working today that'd be pretty sweet.

    Thanks!
    12-29-2014 03:42 AM
  2. SamJHannan's Avatar
    SamJHannan
    Have you tried plugging in the charger then allowing it to boot?
    12-29-2014 03:46 AM
  3. rollindice's Avatar
    rollindice
    Make sure phone gets charged for while,hold down Volume down + power buttons together to reboot phone.
    12-29-2014 03:53 AM
  4. phoenixxx88's Avatar
    phoenixxx88
    Okay guys, I'll let it charge for a good while and then try again. Still on the Windows logo after plugging it in but I'll be patient and see what happens. Will keep y'all updated.
    12-29-2014 03:56 AM
  5. Harrie-S's Avatar
    Harrie-S
    Retired Ambassador
    Okay and welcome as new member.
    12-29-2014 04:00 AM
  6. SamJHannan's Avatar
    SamJHannan
    I forget which Lumia models have a removable battery, but if the 635 does could you try popping the battery out and putting it back in?
    12-29-2014 04:41 AM
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