1. Windows Central Question's Avatar
    I have a Lumia 930 with the Denim update. I have a google account/icloud account and work account attached to the mail app. Whenever i try and download an email attachment such as a PDF / Doc file it completes the download but when I click on the icon to open it, it states "We couldn't open the document because there was a problem".

    When I try and open the same email and attachment on my laptop/ipad/web browser the attachment downloads and works fine. Obviously this is preventing me from using the phone as my direct work source. Any ideas ?
    01-11-2015 03:59 AM
  2. RichardBurt's Avatar
    Do you have a PDF reader installed on the phone?

    What is the extension for the doc file?
    01-11-2015 04:12 AM
  3. AGY78's Avatar
    Yes. PDF reader is installed. The doc file extension is .doc , its not docx etc.. I have noticed also the file size shown prior to download is not the same post download.
    01-11-2015 09:39 AM

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