1. Windows Central Question's Avatar
    My brother updated my Lumia 520 to the new version 8.1 (denim) in India.
    I was thinking of gifting it to my Aunt but now the password won't disable from the lock screen after the latest update. She won't be able to use it with password everytime. Can you please help me disable the password for this device so that i can gift it.
    01-26-2015 10:00 AM
  2. dKp1977's Avatar
    Settings -> lockscreen -> PIN -> off
    RumoredNow and xandros9 like this.
    01-26-2015 10:25 AM
  3. Harrie-S's Avatar
    And if that is not possible you need to do a hard reset.
    And doing a hard reset is anyhow a good idea because it will erase your personal data and your aunt can add here own account.
    RumoredNow, k_rajeev and xandros9 like this.
    01-26-2015 10:29 AM
  4. k_rajeev's Avatar
    Thank you but i should mention that option is greyed out. It no longer allows me to turn off the password.
    RumoredNow likes this.
    01-26-2015 10:32 AM
  5. RumoredNow's Avatar
    I would try the reset option Harrie linked above. Make a backup first. Then flash a clean install with Lumia Software Recovery Tool.

    Also like Harrie advises, doesn't your aunt want her own Microsoft Account on there? Let her do so during the setup process after the clean install.
    Harrie-S and k_rajeev like this.
    01-26-2015 10:51 AM
  6. Harrie-S's Avatar
    k_Rajeev see below link how to use the Lumia software recovery tool.

    Welcome to WC and I think it is very nice from you to give it to your aunt.
    k_rajeev likes this.
    01-26-2015 11:14 AM
  7. k_rajeev's Avatar
    Thank you very much, this looks like a better idea. I would do that & get her set up with a microsoft account for her use.
    Harrie-S and RumoredNow like this.
    01-26-2015 11:32 AM

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