1. Windows Central Question's Avatar
    I've had my phone for months and this has never happened before. I've already done a restart, soft restart and want to see if there's a solution before a factory restore.

    I had a voicemail left for me, but when I went to check, I couldn't type in my password because the screen wouldn't turn on. I use the power button to see if I needed to do it manually, and it'll flash on for a second and disappear too quickly to do anything. This is repeated and the screen isn't responsive. This only happens during calls. I can not hang up prematurely either, I'll have to wait for the other end to hang up before my screen turns back on.
    01-26-2015 11:10 PM
  2. dKp1977's Avatar
    Sounds like there's an issue with you proximity or ambient light sensor. I definitely rather suspect this to be hardware than software related.
    RumoredNow likes this.
    01-27-2015 02:10 AM
  3. RumoredNow's Avatar
    Clean the area around the proximity sensor really well... Otherwise it is a hardware failure that needs repair.
    01-27-2015 11:23 AM

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