1. Windows Central Question's Avatar
    Hi everyone,

    I've just recently upgraded from 3G to 4G / LTE on Family Mobile from Walmart. They use the T-Mobile network. My question is; why is my phone still showing the 3G logo? I've powered up and down a few times with no luck. The speeds I'm obtaining are much faster than the pervious setup using speedtest app. I was previously getting 1.5 mps up or down now I'm getting 8 to 12 mps so I know its changed but the logo on my phone has not. Any suggestions?
    01-29-2015 10:05 AM
  2. nomanquadri's Avatar
    Sounds like it might be geographical, area might not have 4G coverage (which doesn't sound like a first world problem ;)) . Have you observed this everywhere you go or just a particular area?
    xandros9 likes this.
    01-29-2015 10:09 AM
  3. Andrew_404's Avatar
    Just in my area where I live. That could be an issue of course but, according to their coverage map (is it correct from T-Mobile) I should have 4G.
    01-29-2015 10:29 AM
  4. Lumiana's Avatar
    its because you didn't select the 4G in phone settings most likely.. Go to

    settings

    Mobile+sim

    Sim settings

    Then select 4G

    Hope that helps :-)
    01-29-2015 10:38 AM
  5. Andrew_404's Avatar
    Thank you. Already set in the sim settings at the highest level which is 4G.
    01-29-2015 10:44 AM
  6. Lumiana's Avatar
    Hmmm... It could be a network problem. Have you gone into a city area to see if that helps? I am on giffgaff (in London England) and sometimes my phone can't get 4G then goes to 3G automatically
    01-29-2015 10:49 AM
  7. Andrew_404's Avatar
    Not yet. That will be the next test. I live in the suburbs of Atlanta. I'm originally from Wolverhampton. Probably not working for me as I'm a Brummie.. Haha
    Lumiana likes this.
    01-29-2015 11:00 AM
  8. xandros9's Avatar
    does your phone even have the bands for T-Mo LTE to begin with?
    pankaj981 likes this.
    01-29-2015 11:47 AM
  9. Andrew_404's Avatar
    Yes, Family Mobile for 4G / LTE (using T-Mobiles network) uses the 1900 MHz bands and the Nokia 735 supports this. This is the RM 1039 phone too not the 1038 international GSM version. Thanks
    xandros9 likes this.
    01-29-2015 11:58 AM
  10. Lumiana's Avatar
    Not yet. That will be the next test. I live in the suburbs of Atlanta. I'm originally from Wolverhampton. Probably not working for me as I'm a Brummie.. Haha
    Lol probaly the phone was made in Manchester and decided to have a dislike to you ;-)
    01-29-2015 06:55 PM

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