1. Windows Central Question's Avatar
    I recently got a Nokia Lumia 630 running on Windows Phone 8.1.

    Every time I connect the phone to my Dell Latitude D620 running on Windows XP SP3 I constantly get a 'Found New Hardware' popup box. I click the part where it tells me to use the internet to find the necessary software it says it can't find any. I never got a disk or anything with the phone so I don't know what to do. I've tried uninstalling and re plugging in the phone but the box keeps coming up.
    Is it because I have windows XP or is it something else?
    02-06-2015 08:22 PM
  2. RumoredNow's Avatar
    Beat ya

    Use the WP app for desktop and then hook it up, see what happens
    Erm... Isn't the Windows Phone App for Desktop only Windows 7 and up???


    Try this help file: How to fix Windows XP/Vista USB driver for Windows Phone 8 like Lumia 920, HTC 8X
  3. Guytronic's Avatar
    XP does have a problem with the Microsoft utility for Microsoft phones.

    I'll see if I can dig up the link for the solution.
    One of the whippersnappers will beat me to it tho...
    02-06-2015 08:40 PM
  4. someone2639's Avatar
    XP does have a problem with the Microsoft utility for Microsoft phones.

    I'll see if I can dig up the link for the solution.
    One of the whippersnappers will beat me to it tho...
    Beat ya
    Use the WP app for desktop and then hook it up, see what happens
    Guytronic likes this.
    02-06-2015 08:49 PM
  5. RumoredNow's Avatar
    Beat ya

    Use the WP app for desktop and then hook it up, see what happens
    Erm... Isn't the Windows Phone App for Desktop only Windows 7 and up???


    Try this help file: How to fix Windows XP/Vista USB driver for Windows Phone 8 like Lumia 920, HTC 8X
    Guytronic likes this.
    02-06-2015 11:31 PM
  6. Rajdett Peterson's Avatar
    Hi,

    I got the same problem with this model. Try installing windows 7 and check or throw it out of the window as I did :) , not sure if it was built to support this OS.. Windows Phone app for Windows desktop works on win 7 upwards.

    Driver is not available "Nokia Lumia 630 RM-976 driver"

    Rajdett Peterson
    07-03-2015 08:22 PM

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