02-17-2015 11:08 AM
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  1. Windows Central Question's Avatar
    Windows Central Question
    Phone is new and running Windows Phone 8.1
    02-17-2015 09:31 AM
  2. Harrie-S's Avatar
    Harrie-S
    Retired Ambassador
    Originally Posted by Windows Central Question
    Phone is new and running Windows Phone 8.1
    First check the manual how to do it.
    If it still does not work bring it back to the shop and get a replacement.
    02-17-2015 09:38 AM
  3. RumoredNow's Avatar
    RumoredNow
    Did you by any chance try a set of headphones that are iOS compatible? That can bork your headset disconnect recognition.

    Try a Soft Reset. Hold the Volume Down + Power buttons until the phone vibrates and reboots (about 10 seconds). If that doesn't fix it try a factory reset. Settings > about > reset my phone. If neither of those do it... Seek that warranty replacement.
    Harrie-S and Yazen like this.
    02-17-2015 11:08 AM
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