1. Anoop Sagarada's Avatar
    When I try to switch on the phone a Icon " : ( " is showing,
    It is not getting switched on,

    Pl. suggest or help.
    02-22-2015 05:49 AM
  2. Harrie-S's Avatar
    Physical button push Hard Reset is the best method for dealing with the known issue of Sad Face. http://www.windowsphone.com/en-us/ho...reset-my-phone

    It's a borked bootup sector. If the image on the phone is also corrupt, use LSRT and the "won't boot" option. [url=https://forums.windowscentral.com/e?link=https%3A%2F%2Fmicrosoft.msafflnk.net%2Fc%2F159229%2F433017%2F7593%3FsubId1%3DUUwpUvbUpU2998737%26subId2%3Dvbwp%26url%3Dhttp%253A%252F%252Fwww.microsoft.com%252Fen-us%252Fmobile%252Fsupport%252Ffaq%252F%253Faction%253DsingleTopic%2526topic%253DFA142987&token=vnFECIuI]FAQ - How can I recover/reset/restore my phone software? - Microsoft - USA[/url
  3. Harrie-S's Avatar
    Physical button push Hard Reset is the best method for dealing with the known issue of Sad Face. http://www.windowsphone.com/en-us/ho...reset-my-phone

    It's a borked bootup sector. If the image on the phone is also corrupt, use LSRT and the "won't boot" option. [url=https://forums.windowscentral.com/e?link=https%3A%2F%2Fmicrosoft.msafflnk.net%2Fc%2F159229%2F433017%2F7593%3FsubId1%3DUUwpUvbUpU2998737%26subId2%3Dvbwp%26url%3Dhttp%253A%252F%252Fwww.microsoft.com%252Fen-us%252Fmobile%252Fsupport%252Ffaq%252F%253Faction%253DsingleTopic%2526topic%253DFA142987&token=vnFECIuI]FAQ - How can I recover/reset/restore my phone software? - Microsoft - USA[/url
    RumoredNow and xandros9 like this.
    02-22-2015 06:22 AM
  4. Praj's Avatar
    I had the same problem ":(" showing with blue background...
    I had to hard reset it.
    RumoredNow likes this.
    02-22-2015 06:22 AM

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