1. Jonny702's Avatar
    I bought a Lumia 830 today, when I set it up and restored the backup of my old 920, I noticed that none of my text messages were newer than 2012. I figured I would check the settings on my old phone, run backup again and then reset the new phone.
    I went to settings> About in my new phone and hit the magical reset button. After the whole gears thing it reset and I went through the wizard. Problem is, it never asked me which backup to restore and seems to be in some kind of retail demo mode. When I try to reset it again, that button is replaced by one that says "Update Demo Content". I bought the phone at a MS store so I know it's not stolen. It was in normal consumer mode or whatever before or else I wouldn't have been able to reset it the first time. Anyone have any ideas how it could have decided that this time it was going to turn itself into a demo unit?
    03-31-2015 08:55 PM
  2. tangledW's Avatar
    That's kinda crazy. Maybe someone else has a better idea, but I'd suggest using the software recovery tool.
    03-31-2015 09:02 PM
  3. Jonny702's Avatar
    It was super weird. I ended up doing a reset again using the button combination detailed here Resetting your Windows Phone 8.1 | Windows Phone How-to (Canada) and it looks like it went back to normal. Hopefully all my texts show up this time.
    03-31-2015 09:12 PM

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