1. Windows Central Question's Avatar
    Was listening to a song and all of a sudden the volume kept going on to the highest and would not stop. when i tried the soft reset it didnt come on again rather kept showing a flash and setting thing on my phone
    04-16-2015 05:33 AM
  2. RumoredNow's Avatar

    Hold Volume Down + Power buttons until the phone vibrates and reboots... About 10 seconds.
  3. gpobernardo's Avatar
    Welcome to Windows Central.

    Not sure what you're referring to as "flash and setting thing", but I suspect that it has something to do with your volume up button being stuck - it's possible that what you're seeing is the hard reset confirmation page (or something like that) which involves the volume up button in a button combination sequence.

    You could in the meantime try cleaning up the volume up button (since it seems that it has been shorted or is stuck) by using either a piece of thin paper and inserting it into the sides of the button or by using a gust of dry air (not from the mouth).

    You may want to create a Windows Central account to be able to provide us with more details.
    Laura Knotek likes this.
    04-16-2015 05:42 AM
  4. RumoredNow's Avatar
    Click image for larger version. 

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    Hold Volume Down + Power buttons until the phone vibrates and reboots... About 10 seconds.
    Laura Knotek and gpobernardo like this.
    04-16-2015 01:12 PM

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