1. StygianSentinel's Avatar
    I can't get a connection to my Band. It connects, then immediately drops the connection. Rebooting both devices along with re-pairing them doesn't help. Any advice? I'd rather not have to wipe my devices....
    Last edited by StygianSentinel; 06-19-2015 at 07:42 PM.
    06-19-2015 07:23 PM
  2. T Moore's Avatar
    Have you installed the Microsoft Health app?
    Get Started: https://www.microsoft.com/microsoft-band/en-us/support
    06-19-2015 08:25 PM
  3. Rhoyz's Avatar
    I can't get a connection to my Band. It connects, then immediately drops the connection. Rebooting both devices along with re-pairing them doesn't help. Any advice? I'd rather not have to wipe my devices....
    I got mine working by un-pairing band with the phone (delete) and uninstalling the microsoft health app. Reboot your phone and install microsoft health. Sign in and pair your band. It should work now.
    StygianSentinel likes this.
    06-19-2015 08:30 PM
  4. StygianSentinel's Avatar
    My Band has developed some other problems, namely one of the batteries attempted to start to separate itself from the Band strap, so even though that fixed the BT issue, I went and sent it in to have it replaced. I seem to have bad luck with fitness trackers. First two Fitbits crap out on me, now this.
    07-14-2015 03:22 PM

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