1. Windows Central Question's Avatar
    I downloaded an update and I couldn't open mags or phone calls so I did a hard reset and after the gears it goes to a black screen whit sad face and turns off and when I have the USB charger connected it keeps repeating gears sad face over and over . How do I fix this
    07-18-2015 03:36 AM
  2. OcelotAlpha's Avatar
    I have the same problem. I was running a Windows 10 Preview build, and it would no longer let me unlock the phone, among other strange issues. I also did a hard reset.

    I have tried using several of the recovery tools mentioned in other posts, but I am not able to communicate with the phone via USB connection. Until that works, none of the tools are of any use. Unfortunately, I think our phones are permabricked.
    08-13-2015 02:40 PM
  3. OcelotAlpha's Avatar
    New Windows Device Recovery Tool 3.0.1 fixed this. Very nice!
    09-28-2015 06:48 PM

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