1. Windows Central Question's Avatar
    I updated my Dell Inspiron 15r to Window 10, everything seems ok until restart. After input my password, the screen get stuck in the welcome screen forever. I turned off wi-fi and restart, still the same. Now My computer is useless. Any suggestion to fix this?
    08-02-2015 10:48 PM
  2. Flora Posteschild's Avatar
    That happened to me, or something similar, with my HP Pavilion dv6. You know that silly picture that covers the password screen -- you click on it and it "rises" out of the way? Well, mine kept going up and down, every time I tried to input my password, blocking the field. After a few hours of restarting I -- shh! I know it's shocking -- deliberately shut off the power while Windows was restarting, hoping to get the Windows rescue screen. But all that happened was a screen that came up with two buttons: one was "restart" and the other was "advanced options", which when clicked did absolutely nothing. I couldn't get to the Startup options menu by hitting "escape", even during the two seconds Windows offered that option. When I hit "escape" it simply ignored it.

    I don't know if this is any comfort, but after another couple hours, the computer healed itself. I think it also helped that I plugged in a mouse, rather than using the one installed in the laptop. The computer seemed to ignore the latter, but responded almost instantly to the former. Good luck!
    08-02-2015 11:39 PM

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