1. WPCentral Question's Avatar
    Acer laptop was running windows 8.1 I think , it,s only just over a year old , installed windows 10 but mousepad not working , tried switching on and off but still stuck , anyway I can rectify this . How would I get into boot menu etc if this is the way I need to go . Sorry but not a techy Thanks
    08-04-2015 05:21 AM
  2. Cage Ata's Avatar
    Same issue man, no new drivers on the acer site either
    08-04-2015 05:30 AM
  3. Slatergs's Avatar
    What kind of Acer laptop is it?
    Has the touchpad worked at all? Did you do a clean install or update from W8?

    When I first upgraded W10 on my HP Stream 11, the mousepad worked.
    Then I installed updates, which were just Intel Graphics, Windows Defender, and Intel IO update.
    After these updates, the mousepad no longer worked.
    I rolled back to the older version of the Intel IO drivers and it all works perfect again.
    08-04-2015 05:40 AM
  4. paulharc's Avatar
    Hi ,
    i have just solved this with a stroke of luck . I had a wireless mousepad which I plugged in and went to system restore which retored to a point before a security update earlier on today and the mousepad is fine at the moment . What this means I am not sure and will the same thing happen when it tries to update again ? Thanks for the replies
    08-04-2015 06:05 AM
  5. joycarey23's Avatar
    i am having the same problem can anyone help ? I just download windows 10 on my Asus laptop and the mouse pad just wont work ! how do i fix it
    08-04-2015 10:52 PM
  6. Slatergs's Avatar
    I think what people are needing, is an older version of their Intel IO drivers.
    That solved it for me and it looks like paulharc fixed his issue the same way.
    So if you have updated drivers in W10 since your upgrade, than it is very likely that a newer version was installed that does not work properly.
    Either roll back a few updates or download older Intel IO drivers from you computer manufacturers website. Downloading multiple Synaptics drivers didn't do anything for me.
    08-05-2015 02:29 AM
  7. Lynnard S's Avatar
    wow, great job again Microsoft! why the hell i keep having faith on these guys!!!! why oh whyyyy!!! so far, nobody answers??

    08-06-2015 07:32 PM
  8. pradha91's Avatar
    Have a chat with Acer customer care. I did with hp people and they told me a worldwide driver release is scheduled for august 2nd week and asked to install at that time if facing problems.
    08-06-2015 07:39 PM
  9. Lynnard S's Avatar
    cool! thx for your answer.
    08-06-2015 08:43 PM
  10. boonga bait's Avatar
    i can't use my mousepad on my asus laptop after upgrade win8 to win10. help me..
    08-10-2015 03:59 AM
  11. Cage Ata's Avatar
    Haha I figured it out!! On my acer I clicked alt-F7, now it works. !!
    08-11-2015 09:00 PM
  12. pradha91's Avatar
    Haha I figured it out!! On my acer I clicked alt-F7, now it works. !!
    Things are like random until you get drivers. Hp has released drivers for many models. So I'm sure all are working on it...
    Cage Ata likes this.
    08-21-2015 09:53 AM

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