1. Windows Central Question's Avatar
    I have downloaded the 10536 build, the phone has restarted, Nokia comes up on the screen and then the cogs indicating system update in progress. After about 1 minute, the phone then displays sad face smiley, then resets and comes back to the Nokia logo then loops indefinitely.

    I have tried to hard reset the phone by pressing the down volume button after the startup buzz, but that just causes the phone to restart instead of displaying the ! logo to go to the next step.
    09-16-2015 04:02 AM
  2. Orlando Parkinson's Avatar
    You'll have to use the software recovery tool

    Download windows phone recovery tool on your computer
    Last edited by xandros9; 09-28-2015 at 01:21 AM.
    09-16-2015 08:04 AM
  3. Travis Immortalis's Avatar
    The problem with saying we need to use the Recovery Tool, is that the phone never reaches a state that the Recovery Tool can detect and re-flash the phone. As the OP explained, the phone boots into the Win10 install process, but then either displays a sad smiley and reboots, or just powers off with no message whatsoever.
    09-16-2015 10:30 AM
  4. Orlando Parkinson's Avatar
    so what can be done to recover the phone now?
    09-17-2015 02:51 PM

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