1. WPCentral Question's Avatar
    I made several attempts to roll back my Lumia 1020 to Windows 8.1 from Windows 10 using the latest (updated - 2.1.2) Windows Phone Recovery Tool but I am unable to roll back. The Windows Phone recovery tool gives me the following error message "Package not available for this phone". I have installed the latest Windows 10 Build 10.0.10536.1004 on my phone. I reset my phone also from Settings->About->Reset your phone before rolling back to Windows 8.1 using the Windows Phone Recovery Tool. Can someone help me in rolling back to Windows 8.1? Thanks in advance.
    09-23-2015 04:21 AM
  2. Teo Bartulovic's Avatar
    How about trying to 'manually' get package and flash it with Nokia Software Updater For Retail 4.3.2?
    Ahsan Agha likes this.
    09-23-2015 04:59 AM
  3. alon_sh's Avatar
    Hello, I have the same problem, how can I do this manually?
    09-23-2015 12:20 PM
  4. mnsiw's Avatar
    Don't know about L1020, but on L535 removing battery for few seconds solved similar issue, then WPRT downloaded 10-20 MB recovery file and flashed WP8.1 successfully.
    09-24-2015 05:00 AM
  5. nycny's Avatar
    I had trouble rolling back until I removed pin lock code.
    09-24-2015 05:10 AM
  6. Mike Newport's Avatar
    I made several attempts to roll back my Lumia 1020 to Windows 8.1 from Windows 10 using the latest (updated - 2.1.2) Windows Phone Recovery Tool but I am unable to roll back. The Windows Phone recovery tool gives me the following error message "Package not available for this phone". I have installed the latest Windows 10 Build 10.0.10536.1004 on my phone. I reset my phone also from Settings->About->Reset your phone before rolling back to Windows 8.1 using the Windows Phone Recovery Tool. Can someone help me in rolling back to Windows 8.1? Thanks in advance.
    I had a similar issue and I picked the optio my phone is not showing up and then plugged my phone in and soft reset (volume down+powerkey) it reset then boom picked it right up and rolled back for me!
    09-24-2015 05:47 AM
  7. Aminkh17's Avatar
    I have problem like this with my Lumia 1020,
    My phone is not detected by PC through USB, so I cannot use Windows Device Recovery tool to rollback to Win8.1. Phone is running Windows Mobile 10.0.10536.1004 .

    I change Cable, PC, and done Hard reset and soft reset many times.

    What can I do now? any idea...
    wp_ss_20151019_0002.png
    10-20-2015 08:45 PM
  8. Tumultus's Avatar
    Which version of the Recovery Tool did you download? You need the Nokia version for older Lumia phones and the newer version for the newer ones. Microsoft offers both versions of the tool here.
    10-20-2015 10:14 PM
  9. Ahsan Agha's Avatar
    Can you give the detailed description of the steps that we need to perform to manually flash the package using Nokia Software Update for Retail 4.3.2.
    10-21-2015 01:11 AM
  10. Aminkh17's Avatar
    Windows Device recovery tool 3.0.1
    Nokia Software recovery tool 6.0.2
    10-21-2015 01:38 AM
  11. Ahsan Agha's Avatar
    I have downloaded and installed both of these softwares, what are the next set of steps that I need to take?
    10-21-2015 01:58 PM
  12. scotsmantom's Avatar
    My 1020 wasnt recignised by usb. I tried everything. Solution. I took it under warranty to repairer and within a day it had a new back with a functioning usb port! Joy!
    Aminkh17 likes this.
    10-21-2015 02:12 PM
  13. Tumultus's Avatar
    Can you give the detailed description of the steps that we need to perform to manually flash the package using Nokia Software Update for Retail 4.3.2.
    You do know that this software isn't for "normal people", right? Posting instructions (or links to the software) here may violate the forum rules. :)
    10-21-2015 02:22 PM
  14. HiGoodMorning's Avatar
    Hi Guys,

    I just rolled back my Lumia 1020 from windows 10 to windows 8.1, here is what I did:
    1. Download Firmware from http://www.lumiafirmware.com/ser/RM-875
    2. Flashing by following tutorial http://www.lumiafirmware.com/info

    done!
    Chintan Gohel likes this.
    09-20-2016 08:36 AM

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