1. Windows Central Question's Avatar
    Does anyone know if the band is / should be counting the steps you take at home or around the office - eg walking around the kitchen, walking from room to room, etc? Or does it just track those steps when you are taking a brisk walk - eg going on an actual walk where you are moving continuously for a while?

    My band 2 is only really counting the latter. For example, my cell phone pedometer shows over 200 steps since I woke up an hour ago, but the band shows 16 after walking around the house.

    I actually sent my Band 2 back and got a replacement, but am experiencing the same problem, so I don't think it's due to a lemon device.

    Is this regular behavior, or is there anything I might be doing wrong?

    It seems that the sensor sensitivity needs to be increased.

    11-08-2015 12:36 PM
  2. queentut16's Avatar
    Mine is definitely behaving the same way. My Band 1 use to frequently out count my fitbit, but the Band 2 is under by around 10% ... Band 1 seemed the most accurate of the lot.
    11-08-2015 01:11 PM
  3. RumoredNow's Avatar
    Seems to me that on Band 1 at least, the device has a problem waking step counter properly after a reset (or set up).

    To solve this I take Band 1 off my wrist and hold it vertically by one side, then wave it back and forth rapidly using the grasping point as a pivot. Imagine a V shape to the motion with the Band creating the arms of the V at each end of the pivot.

    Seems to wake mine up and cure sluggishness.*

    * Does not work with small children, puppies or kittens. Do not attempt.
    11-08-2015 01:27 PM
  4. Josh Methven's Avatar
    Mine does the same thing. Sometimes it's when I walk further out of range from my phone for some (probably unrelated coincidence) reason.
    But I also find, and get this. I will count but not update the number of steps until a few seconds after you take them. So for instance walking from your desk to the kitchen and back again.. it didn't show me the new step count until I basically sat down again.
    12-11-2015 05:41 PM
  5. ACF1's Avatar
    I just got one tonight. Mine seems to be undercounting as well. It seems to count only if the walk is extended, ie. + 15 steps, then it starts tracking. I'll keep playing with it.
    12-22-2015 01:01 AM

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