1. Windows Central Question's Avatar
    i bought a windows phone from a friend who is no longer around to reset it for me how can i go about fixing this issue in order to use the phone?
    11-10-2015 03:49 PM
  2. rhapdog's Avatar
    If the phone has reset protection where you need their Microsoft Account credentials in order to use it, then there is nothing you can do.

    They should have disabled reset protection at the time of the sale if the sale was legit.

    If you just need to know how to do a reset, and it's not a matter of reset protection, then check out the following:
    https://www.windowsphone.com/en-us/h...reset-my-phone
    Laura Knotek likes this.
    11-10-2015 04:09 PM

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