1. adeski's Avatar
    Anyone experiencing difficulties in streaming programmes'? Just tried The Now Show. ) one of most popular). Pressed play button..nothing happening. Tried others. Same problem. I know the app is a joke but this takes the biscuit. Who do we contact to make it work?
    12-05-2015 07:29 PM
  2. gomezz's Avatar
    https://iplayerhelp.external.bbc.co....%2ftech_report

    Streaming works fine on my Android tablet. And The Now Show is available as a podcast which is my normal way of listening to it.
    12-06-2015 07:06 AM
  3. gomezz's Avatar
    Seems to have been accepted as a real issue

    Thanks for contacting us to report that On Demand content is not playing on the iPlayer Radio Windows Mobile app.

    We immediately raised the issue with the correct team and it is currently being investigated. We will get back in touch to let you know as soon as it has been resolved.
    Laura Knotek likes this.
    12-07-2015 05:16 PM
  4. adeski's Avatar
    Cheers Gomez . Now working. Let's hope they're working on a Win 10 universal app on a par with ios/android.
    12-09-2015 08:10 AM
  5. gomezz's Avatar
    No app update so must have been an issue at the server end.
    12-09-2015 08:33 AM
  6. gomezz's Avatar
    Confirmation that they have fixed it

    Thanks again for reporting to us the fault with playing radio programmes on Windows Phones.

    This is just a short update to advise that this fault has now been fixed and you should be able to listen to all your radio favourites as normal.

    We’re really sorry for any problems this caused you.

    The fact that you reported this to us meant that we were able to get the fault with iPlayer radio fixed quicker than may have otherwise been the case.
    Captain_Eric likes this.
    12-10-2015 10:31 AM
  7. adeski's Avatar
    Past few days been getting ' Sorry we couldnt open app' messages. Taken over minute to open if it does with plain text! Where do we complain?
    01-29-2016 04:38 PM
  8. gomezz's Avatar
    Working fine here. Are you in the UK?
    01-29-2016 05:07 PM
  9. adeski's Avatar
    Yes. Theres been a drop off in performance in past 2 weeks. Just get the dots going across the screen. I page back and re-try. Sometimes get to programme page, sometimes not.
    02-04-2016 05:10 PM

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