1. Windows Central Question's Avatar
    I got a notification on my laptop about a new windows 10 download. This download was 100 percent free and gave me the unfortunate thought to download it. Obviously this was a scam and it ruined my laptop completely. This completely shut my computer down, no access to the store, and finally went black. I eventually had to send it in for repair but I lost everything. Photos, games, and even windows 7 itself. The person who fixed it was able to get rid of the virus but installed windows 10 instead of 7. I have been looking for tons of answers from setting it back to the factory settings or not. I really miss windows 7 and will no longer fall for the horrible scams of a hacker, however, the damage was done. I just need to know if there is anyway to recover it or if I need to purchase a disk. My computer is an Acer and I really love it. I don't want to deal with the Windows 10 anymore and need help!
    06-10-2016 06:29 PM
  2. Allen Rhodes's Avatar
    A) Windows 10 didnt give you a virus..., you clicked on something you shouldnt have, instantly regretted the decision, and didnt look in the mirror.
    B) If you didnt instruct the repair place to update it to 10, they need to revert it to 7.
    C) If the above is too super difficult, order recovery CDs from Acer, or google, should cost you around $100 to buy 7. And if you have to pay, dont act as if someone owes you a free copy.
    06-10-2016 06:50 PM
  3. RumoredNow's Avatar
    Likely the Win 7 key is stored on your motherboard and you already have a license... Unless the repair shop had to swapboards.

    We don't have much detail to go on...

    Check to see if you have a key on your hardware with this utility: ProduKey - Recover lost product key (CD-Key) of Windows/MS-Office/SQL Server If a Windows key is shown it is for whatever version your laptop shipped with. Windows 10 key resides in the cloud and will not be on your device. Write the key down or take a screen capture.

    Begin your restore journey here: http://forums.windowscentral.com/e?l...token=SMEaF5lA


    If you need additional help or have more questions or details to share, please join the site so you can reply in this thread. See this link for instructions on how to join Windows Central.
    06-10-2016 09:09 PM

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