06-28-2016 04:19 AM
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  1. Windows Central Question's Avatar
    Windows Central Question
    The battery shows that is supposed to be charging but the battery is still draining.
    06-27-2016 05:06 PM
  2. realwarder's Avatar
    realwarder
    Ambassador
    Reboot your phone. And make sure you use the supplied charger and cable.
    Chintan Gohel likes this.
    06-27-2016 06:40 PM
  3. Chintan Gohel's Avatar
    Chintan Gohel
    Trusted Member
    Q&A Team
    Ambassador
    Originally Posted by Windows Central Question
    The battery shows that is supposed to be charging but the battery is still draining.
    additionally, how long have you had your phone? Are you actively using the phone while charging?
    Which model is it?

    If you need additional help or have more questions or details to share, please join the site so you can reply in this thread. See this link for instructions on how to join Windows Central.
    06-28-2016 04:19 AM
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