1. Windows Central Question's Avatar
    I have configured my gmail account in the windows mobile 6.5 device using pop3. The mails were synchronizing perfectly until a week ago when i got the error "Message cannot be downloaded to your mobile device.Make sure you are connected and that your email account settings are correct. Then try download messages again."
    After that i tried configuring it in imap as well, but still had the same error message.

    Please find the mail settings that i used as below,
    POP3
    incoming - pop.gmail.com
    Outgoing - smtp.gmail.com

    IMAP
    incoming - imap.gmail.com
    Outgoing - smtp.gmail.com

    When i googled the pop3/imap settings for gmail, it mentioned about setting the port for incoming and outgoing mail, but i don't know where to set the port in the windows mobile.

    Note:
    I have also checked the Required SSL for Incoming email, Required SSL for outgoing email check boxes.

    Thanks in advance for your help
    07-19-2016 12:18 AM
  2. CKSIT's Avatar
    Was having this same problem with our Motorola barcode scanner with WEHH6.5. Through some research, I found that Google recently switched their SSL encryption to SHA2, which is not supported on the release level of WEHH6.5 on our barcode scanner. A patch is available for us. Hopefully this information will help you get your issue resolved, too.
  3. ven07's Avatar
    On the phone; are your region/time/date set correctly? If they aren't, that could be the reason, why your mail isn't syncing.

    Wasn't support for 6.5 dropped?

    Please join the site so you can reply in this thread. See this link for instructions on how to join Windows Central.
    Chintan Gohel likes this.
    07-21-2016 11:23 AM
  4. CKSIT's Avatar
    Was having this same problem with our Motorola barcode scanner with WEHH6.5. Through some research, I found that Google recently switched their SSL encryption to SHA2, which is not supported on the release level of WEHH6.5 on our barcode scanner. A patch is available for us. Hopefully this information will help you get your issue resolved, too.
    Chintan Gohel and ven07 like this.
    07-26-2016 01:19 PM

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