08-09-2016 07:54 AM
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  1. Windows Central Question's Avatar
    Windows Central Question
    My wife has a Lumia 550 with Windows 10 mobile and recently decided to uninstall an app called 6tag. When she returned to her start menu most of her apps had disappeared. I checked using the storage app and they're all still on the phone but she has no way of accessing them. Any help would be greatly appreciated. Thanks.
    08-07-2016 03:14 PM
  2. Chintan Gohel's Avatar
    Chintan Gohel
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    Originally Posted by Windows Central Question
    My wife has a Lumia 550 with Windows 10 mobile and recently decided to uninstall an app called 6tag. When she returned to her start menu most of her apps had disappeared. I checked using the storage app and they're all still on the phone but she has no way of accessing them. Any help would be greatly appreciated. Thanks.
    scroll to the right to see apps list - long press the apps to get the pin to start screen option

    If you need additional help or have more questions or details to share, please join the site so you can reply in this thread. See this link for instructions on how to join Windows Central.
    wpirl likes this.
    08-08-2016 05:29 AM
  3. wpirl's Avatar
    wpirl
    Unfortunately the list has gone too. I can find the apps she's downloaded in the app store. They are also visible in the storage app on the phone but the start screen and app list have disappeared.
    08-08-2016 05:49 AM
  4. Chintan Gohel's Avatar
    Chintan Gohel
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    Originally Posted by wpirl
    Unfortunately the list has gone too. I can find the apps she's downloaded in the app store. They are also visible in the storage app on the phone but the start screen and app list have disappeared.
    can you go to settings and check for OS updates?
    And have you tried restarting the device?

    If the above fails, you'll have to factory reset the phone
    08-08-2016 07:57 AM
  5. wpirl's Avatar
    wpirl
    Yeah we did the latest update and it made no difference. Restarted (with battery removal) still nothing. I suppose factory reset is all we can do
    Chintan Gohel likes this.
    08-08-2016 09:20 AM
  6. Chintan Gohel's Avatar
    Chintan Gohel
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    Originally Posted by wpirl
    Yeah we did the latest update and it made no difference. Restarted (with battery removal) still nothing. I suppose factory reset is all we can do
    make sure to do a data backup - photos, files etc
    08-09-2016 07:54 AM
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