Just to be clear…
This is a fan based News and Discussion site. It is in no way run by Microsoft, Lumia or any developer.
If anyone contacts you by phone like that, or you see a popup or email on your device... It Is ALWAYS A SCAM. Never give them any information, never let them remote session onto your device. Swear at them like a drunken pirate and hang up.
If you need additional help or have more questions or details to share, please join the site so you can reply in this thread... Please see
this link for instructions on how to join Windows Central.