08-21-2016 02:04 PM
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  1. Windows Central Question's Avatar
    Windows Central Question
    Groove and Photo app not updating the latest music or images since the aniversay update.

    Groove is showing I have 999 songs when I have around 700 on my phone and is now refusing to add anything new. All my music is stored on the SD card and I have tried removing it and playing music so that it clears its database. When it readds music it only adds the same music but again saying I have 999 song when I have less.

    The photo app also doesn't add any new picture. Everything is stored on my SD card and when I take a new photo it will show in the app for a few seconds then vanish.

    In both cases if I use file explorer I can see everything on the SD card. is anyone else having similar problems? Is there a fix?

    Help im giving up on Windows phone.
    08-19-2016 07:31 AM
  2. Chintan Gohel's Avatar
    Chintan Gohel
    Trusted Member
    Q&A Team
    Ambassador
    Your sd card might be faulty. Does it show the same problem when everything is on internal storage?

    If you need additional help or have more questions or details to share, please join the site so you can reply in this thread. See this link for instructions on how to join Windows Central.
    08-19-2016 07:54 AM
  3. dan4566's Avatar
    dan4566
    SD card is fine this all started after the anniversary update. I can play and see eveything fine via file explorer or VLC.
    08-19-2016 08:10 AM
  4. dan4566's Avatar
    dan4566
    Quick test: Copying to local storage works.
    Chintan Gohel likes this.
    08-19-2016 08:11 AM
  5. dan4566's Avatar
    dan4566
    This isn't the fix though. Why doesn't it work via the SD card?
    08-19-2016 10:53 AM
  7. Chintan Gohel's Avatar
    Chintan Gohel
    Trusted Member
    Q&A Team
    Ambassador
    Originally Posted by dan4566
    This isn't the fix though. Why doesn't it work via the SD card?
    format the card and try again
    08-21-2016 02:04 PM
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