1. Windows Central Question's Avatar
    Hello,

    It worked fine last night, and in the morning somehow it stops functioning properly on all things related to Microsoft account (@outlook.com). Messages, phone, people hubs, mail, app store... all just doesn't work properly without any message.

    People hub, app store => doesn't open

    Phone => shows up but there's no history calls there.

    On mail app, it shows outlook is out dated settings, click to fix => nothing happen ??

    Search for account in settings, select account=> manage => show sign in on Edge, sign in ok, but it doesn't change anything.

    Soft reset, hard reset (about/reset, don't erase sd card)=> reboot a tons of times=> nothing change.

    The phone can still receive gmail, phone call is ok, it just lost all info thanks to the outlook account failure.

    Don't know what to do now.

    My phone is lumia 1320, 10586.545

    Thanks all.
    08-21-2016 11:26 PM
  2. Chintan Gohel's Avatar
    try changing the password online on a pc

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    08-22-2016 01:32 AM
  3. nam vo's Avatar
    Maybe i wasn't clear enough, i didn't change the password, so why I have to go to pc to change the pass ? My phone had worked fine for days with the same password that I use everyday on PC, but after one night, it broke out.

    Maybe my phone has a broken battery(drain so fast now) that caused it turn off while the OS was making backup that night or something.
    08-22-2016 10:19 PM
  4. karelj's Avatar
    Maybe i wasn't clear enough, i didn't change the password, so why I have to go to pc to change the pass ? My phone had worked fine for days with the same password that I use everyday on PC, but after one night, it broke out.

    Maybe my phone has a broken battery(drain so fast now) that caused it turn off while the OS was making backup that night or something.
    There may be an issue with your Microsoft account which is why he suggested changing the password. Once you have done this, use th enew password on your phone and see if the problem persists.
    Chintan Gohel likes this.
    08-22-2016 10:34 PM

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