Originally Posted by
slickxsparkie I've had this problem for the last 3 updates. You're not alone. Soft reset doesn't work. I'm not even gonna bother with a hard reset.
The thing is I haven't had this problem and I'm on 14393.103 with my Lumia 930.
I also have a Lumia 650 on build 14905.1000 without this problem.
The OP doesn't mention what phone or build version they are running (neither do you), so it may help to get more info.
You rule out a hard reset, but this is usually the best route if a soft reset fails.